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Tareq Daoud, Front Office Manager

Tareq Daoud

Front Office Manager·Mövenpick Resort & Spa Dead Sea

Jordan

Bachelor's degree, Travel And Tourism Management

Work experience

Total years of experience: 19 years, 2 months

Front Office Manager

July 2022 - Present

Mövenpick Resort & Spa Dead Sea

Amman, Jordan

July 2022 - Present

Directed daily front office operations, optimized team performance, improved service quality, and enhanced guest
satisfaction through proactive leadership and operational improvements.
Company industry:
Hospitality & Accomodation
Job role:
Management

Guest Relations Manager

October 2021 - July 2022

Mövenpick Resort & Spa Dead Sea

Amman, Jordan

October 2021 - July 2022

Managed VIP guest experiences, analyzed feedback trends, implemented service enhancements, and
strengthened guest loyalty and brand reputation.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Night Manager & Incharge of the front office

May 2016 - February 2020

Moevenpick Dead Sea

Balqa, Jordan

May 2016 - February 2020

I represent the Management during the night. andalso assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures.
iam provides leadership and support to all members of the Front Office and enforces the Hotels Standards of Excellence in all areas supervised.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Night Manager & Front Office In-Charge

May 2016 - February 2020

Mövenpick Resort & Spa Dead Sea

Amman, Jordan

May 2016 - February 2020

Oversaw night hotel operations, supervised front desk performance, handled emergency responses, and ensured
smooth overnight service continuity.
Company industry:
Hospitality & Accomodation

Assistant Guest Relation Manager

March 2014 - May 2016

Moevenpick Dead Sea

Balqa, Jordan

March 2014 - May 2016

Ensure and provide flawless, upscale, professional and high class guest service experiences
Analyze customer feedback and provide strategic direction to continuously improve overall rating
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests’ requirements and inquires
Actively listen and resolve guests’ complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
Promote all amenities, conveniences and programs offered
Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
Appraise team’s performance and produce reports
Examine activities logbook, assign tasks appropriately and implement control schedule daily
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Assistant Guest Relations Manager

December 2013 - May 2016

Mövenpick Resort & Spa Dead Sea

Amman, Jordan

December 2013 - May 2016

Supported guest relations strategy, handled reservations and special requests, and enhanced repeat guest
engagement through personalized service.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Office Supervisore

September 2011 - December 2013

Jordan Valley Marriott Dead Sea

Balqa, Jordan

September 2011 - December 2013

Front Office Supervisor assists in the success of the Front Office Team, including both Guest Services (telephone operator) and Front Desk. This individual helps ensure the registration and checkout process is continuously running smooth, and that our guests’ questions are answered to their expectations.
• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the hotel Preferred Guest Program and provide recognition and benefits to all present members.
• Assists with interviewing new team members, provide coaching when necessary and assists in creating a culture where team members are inspired to create memorable experiences for our guests.
• Shares all pertinent information with Front Desk leadership team, and has continuous knowledge of brand standards and brand service to ensure branded service.
• Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Office Supervisor

September 2011 - December 2013

Marriott Dead Sea

Amman, Jordan

September 2011 - December 2013

Supervised front office teams, ensured efficient check-in/out operations, trained staff, and coordinated with
departments to maintain service excellence.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Rooms Controller

September 2009 - September 2011

Marriott Dead Sea

Amman, Jordan

September 2009 - September 2011

Managed room inventory, optimized occupancy, coordinated VIP arrivals, and supported revenue management
initiatives.
Company industry:
Hospitality & Accomodation
Job role:
Other

Rooms Controller

September 2009 - September 2010

Jordan Valley Marriott Dead Sea

Balqa, Jordan

September 2009 - September 2010

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front desk Agent (Receptionist)

January 2009 - September 2009

Jordan Valley Marriott Dead Sea

Amman, Jordan

January 2009 - September 2009

receptionist always the first point of contact in a hospitality environment. The main purpose of a hotel receptionist’s job is to project a positive image for guests and to provide all services that are on the list of first contact services.
• Greeted, registered, and assigned rooms to guests

• Operated the switchboard and PBX

• Answered telephonic and in-person queries related to hotel services and resolved any issues

• Processed guests’ check ins and outs

• Prepared and completed room and restaurant bills

• Assisted guests’ in storing valuables in secure deposit box

• Liaised with other departments of hotel

• Handled payments through cash, cheks and credit cards
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Desk Agent

January 2009 - August 2009

Marriott Dead Sea

Amman, Jordan

January 2009 - August 2009

Delivered professional guest service, handled reservations and billing, and resolved guest issues to ensure
satisfaction.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

AYS (At Your Service) Agent

January 2008 - January 2009

Jordan Valley Marriott Dead Sea

Amman, Jordan

January 2008 - January 2009

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

AYS Agent

January 2008 - January 2009

Marriott Dead Sea

Amman, Jordan

January 2008 - January 2009

Coordinated guest service requests across departments and ensured timely and accurate service delivery.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Food & Bavarege

June 2006 - January 2008

Marriott Dead Sea Resort & Spa

Balqa, Jordan

June 2006 - January 2008

responsible for taking and delivering customers In-Room food and drink orders, serve food and beverages, prepare itemized checks, and accept payments providing the highest quality service while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The food runner will be responsible for running food orders to the room
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Spa Attendant

September 2005 - May 2006

Marriott Dead Sea

Amman, Jordan

September 2005 - May 2006

Assisted spa operations, welcomed guests, supported bookings, and ensured exceptional wellness service
experiences.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Spa Host

September 2005 - January 2006

Jordan Valley Marriott

Balqa, Jordan

September 2005 - January 2006

greeting and interacting with guests. This includes a friendly hello and goodbye. You also check in guests using the spas point-of-sale tools. For marketing purposes, customer accounts help track how long clients have used the spa and what they purchase. Attending to special requests and needs of guests is also important, especially in higher-end facilities that emphasize a VIP-treatment experience. Extra towels or linens are common items requested by guests.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Al Balqa Applied University

June 2010

June 2010

Bachelor's degree, Travel And Tourism Management

Jordan

Al-balqa` Applied University

June 2008

June 2008

Diploma, Travel And Tourism Management

Jordan

GPA (percentage): 70%

GPA (percentage): 70%

Good
View attachment

Skills

Front Office
Expert
Front Office
Expert
Communication Skills
Expert
Communication Skills
Expert
Hospitality Management
Expert
Hospitality Management
Expert
Community Hospitals
Expert
Community Hospitals
Expert
Service Desk
Expert
Service Desk
Expert
Flexible within shifts
Expert
Flexible within shifts
Expert
Dynamic, self-motivated and able to operate under pressure
Expert
Dynamic, self-motivated and able to operate under pressure
Expert
Highly organized, flexible and adaptable to change
Expert
Highly organized, flexible and adaptable to change
Expert
Good planning, organizational, presentation and negotiating skills
Expert
Good planning, organizational, presentation and negotiating skills
Expert
Team work/leadership – can work successfully as team member or individually.
Expert
Team work/leadership – can work successfully as team member or individually.
Expert
Excellent knowledge in (FIDELIO, OPERA, and MARSHA) Operating system for the hotels.
Expert
Excellent knowledge in (FIDELIO, OPERA, and MARSHA) Operating system for the hotels.
Expert
Front Office
Expert
Front Office
Expert
Communication Skills
Expert
Communication Skills
Expert
Hospitality Management
Expert
Hospitality Management
Expert
Community Hospitals
Expert
Community Hospitals
Expert
Service Desk
Expert
Service Desk
Expert
BUDGETING
Intermediate
BUDGETING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
COST CONTROL
Intermediate
COST CONTROL
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
SERVICE RECOVERY
Intermediate
SERVICE RECOVERY
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

Languages

English
Expert
Arabic
Native Speaker
French
Beginner

Training and Certifications

Training
First Aid and fire attack training
First Aid and fire attack training
Up selling and cross training sessions
Up selling and cross training sessions
Passport to success Training
Passport to success Training
Communication skills training session
Communication skills training session
Foundation of Leadership
Foundation of Leadership
Coaching & Counseling & disciplinary Action Skills Workshop
Coaching & Counseling & disciplinary Action Skills Workshop
The 7 Habits of highly effective people
The 7 Habits of highly effective people
Dynamic Team
Dynamic Team
Hospitality & Empowerment
Hospitality & Empowerment
Empower mentality training
Empower mentality training
International Computer Driving License.
International Computer Driving License.