طارق حطاب

Led the implementation of the Carrotcut Workspace Management Platform (ERP-style solution with 14 modules including
Strategy, KPI Tracking, CRM, Project Management, Live Chat, AI Agent, and Testing Framework) for the Saudi Environment
Fund, and utilizing the platforms native PMO tools to track and control progress.
• Oversaw the full project lifecycle — from scope definition and planning to data migration, risk management, and
deployment — ensuring on-time delivery through Agile practices and cross-functional coordination.
• Translated business needs into functional requirements by conducting stakeholder interviews and mapping
workflows, enabling tailored solution design and alignment between client expectations and platform capabilities.
• Acted as the key communication bridge between internal teams of the mother company (development, QA, tech
support) and client-side department heads, enabling faster issue resolution and improved project alignment.
• Improved client satisfaction by delivering structured onboarding, training sessions, and clear documentation.
• Assumed an additional role in business development by presenting live demos to 10+ potential clients across KSA,
Qatar, and Jordan, supporting pre-sales negotiations and aligning technical capabilities with strategic client needs.

Managed a portfolio of 15 complex HRIS SaaS projects (MENAITECH platform) across KSA, UAE, Jordan, and Egypt, with
simultaneous oversight of up to 5 enterprise implementations (1, 500-7, 000 employees) covering 6+ modules.
• Delivered 3 major projects one month ahead of schedule while leading end-to-end project delivery, including
installation, license provisioning, configuration, MySQL-based data migration, and stakeholder onboarding.
• Engaged directly with clients to gather business requirements, analyze HR workflows, and recommend technical
configurations that align software functionalities with operational objectives.
• Supervised and coached 8 implementation consultants, driving efficiency and quality through Agile planning, daily
coordination, and resolution of escalated client needs and system customizations.
• Collaborated with cross-functional teams and client-side leadership to craft workarounds and reduce change
requests (CRs), minimizing rework while tailoring solutions across diverse industries.
• Maintained consistent delivery standards, clear reporting, and client engagement practices that ensured high
satisfaction, timely sign-offs, and reduced post-deployment issues.

• Executed full-cycle HRMS implementations for enterprise clients (1, 500-7, 000 employees), delivering on-site
projects including system configuration, software deployment, and data management using MySQL.
• Developed and maintained comprehensive project documentation (e.g., business blueprints, communication
plans, risk registers, gap analyses), ensuring compliance with client-specific HR processes and digital policies.
• Conducted training sessions for 70+ end users, including HR teams, department managers, and technical staff,
enhancing adoption of modules like Time & Atendance, Performance Management, and the Mobile App.
• Provided post-deployment services through structured handovers, user support, and on-site troubleshooting,
significantly reducing support ticket volumes and increasing customer satisfaction.

• Oversaw operations for 100+ F&B and non-food brands, managing 4 core teams (Operations, Content, On-Ground,
Incubation) to streamline workflows, enhance vendor performance, and scale support processes.
• Recognized with top performing TALABATY Award in 2023 for exceptional teamwork and support across teams,
particularly in managing changes within the NFV vendor team.
• Led cross-departmental projects involving new product and system integrations (API, SFTP), aligning with senior
leadership to define SOPs, KPIs, training frameworks, and content pipelines.
• Delivered operational insights through analytical dashboards (Looker, Jira), improving service delivery and
optimizing vendor onboarding speed and content accuracy.

• Acted as the liaison for high-value accounts, supporting operations, order flow, and integration-related escalations
across regions by coordinating between internal systems and Salesforce.
• Identified service gaps, managed technical resolutions, and supported smooth cross-team communication to
maintain partner satisfaction and performance KPIs.

• Collaborated with the Weight Watchers (USA) team on multiple projects, including front-end development of their
e-commerce platform using React.js and feature updates using Node.js.
• Participated in a 3-month internal hackathon, developing a custom application using React.js and modern
JavaScript tools, showcasing rapid prototyping and agile development practices.

Collaborated with the Weight Watchers (USA) team on multiple projects, including front-end development of their
e-commerce platform using React.js and feature updates using Node.js.
 Participated in a 3-month internal hackathon, developing a custom application using React.js and modern
JavaScript tools, showcasing rapid prototyping and agile development practices.