Director, Consulting
Nordicity
مجموع سنوات الخبرة :21 years, 3 أشهر
1. Design and implement business strategies, plans and procedures
2. Set comprehensive goals for performance and growth
3. Establish policies that promote company culture and vision
4. Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)
5. Lead employees to encourage maximum performance and dedication
6. Evaluate performance by analyzing and interpreting data and metrics
7. Write and submit reports to the CEO in all matters of importance
8. Assist CEO in fundraising ventures
9. Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
10. Manage relationships with partners/vendors
Manage the day-to-day activities of the Professional Services department while adhering to the company’s overall services strategy as defined by the VP of Production to ensure development and implementation of world class customer and consultation services.
• To introduce significant efficiency improvements via improved testing and simplified deployment and support, developing and managing processes that will provide both high levels of customer satisfaction and commercial success.
• Manage and evolve the Professional Service product portfolio such as to increase service revenues and profitability in line with financial targets.
• Work in partnership with the product management and development teams to deliver high quality and easily deployable products.
• Contribute to and enforce the technology policies, organization, and processes that produce predictable and efficient development of world-class software and related services.
• Recruit, develop, and retain a high-performance Professional Services department that acts as a business partner across departments and provides innovative services for customers.
• Track and effectively use performance measurements to quantify and benchmark service
velocity and effectiveness, as well as other key metrics. Drive corrective actions throughout department based on real data and results.
• Communicate clear performance expectations to the Professional Services teams. Monitor and
observe performance of teams and their members and provide clear and timely feedback.
• Develop team members to increase the bench strength and flexibility of the Professional
Services function while promoting a culture of innovation and productivity.
• Identify appropriate training and other development resources for the Professional Services
teams enabling them to perform their jobs more effectively and efficiently.
• Monitor efforts and facilitate activities to ensure successful, timely, and quality project deliverables.
• Prioritize and manage resource allocation for projects and services based on changing
business priorities and budget constraints.
• Measure and continuously improve quality and velocity through the application of new tools, processes, and practices.
• Engage in the strategic planning process with business and technology leaders.
• Ensure alignment of operations to business strategies.
• Create and present meaningful status reports to other senior leaders.
• Complete special projects and assignments as assigned.
1. Review overall performance for the operations team
2. Setup strategic plans for operations and define KPIs for Canada, Europe and USA teams
3. Align operational targets with corporate strategy goals
4. Draft the vision and values of operations team
5. Managing and maintaining the operational team budget
6. Supporting Sales and Products team with their customers’ engagements
7. Enhancing the supply chain processes and developing and introducing new methods
Track Record of Success at Techinsights
1. Established an innovative approach for streamlining the operational activities resulting in 9% month-to month productivity in terms of delivered projects
2. Proposed a business transformation model where, as operations team, introduced three value-add service to the sales and products portfolios
• Initiate and deliver detailed short, medium and long term pricing strategies for key business segments.
• Accountable for written and verbal communications/presentations to key stakeholders across the organization, partnership and relationship management with cross functional teams.
• Analyze customer-based data, financial data, demand trends, and industry dynamics to identify and execute new Wireline Pricing strategies.
• Develop and implement offers to meet customer, revenue, cost, and profitability targets, while ensuring offers are competitive and well positioned in the market to warrant sales momentum at all times.
• Lead cross-functional execution of pricing strategies with, but not limited to, Product Management, Marketing, Finance, Sales and Operations.
Track Record:
• The recipient of the Business Impact Award, the highest and most prestigious business award at Rogers and was on the CEO List for 2016
• Manage Rogers’ Wholesale Regulatory costing models and develop the activity-based cost drivers that support those models
• Created the first Promo Program for EBU Wireless and Wireline Services
• Led and primed the transformation strategy and analysis for the data centers/ Colocation and Private cloud
• Primed the execution of the Promo Program internally and externally
• Crafted the rate-card for all Rogers Wireline services, Retail and Wholesale, and achieved 6% year-over-year growth
• Built business cases generating annual cost savings of $8M
• Supported the deal desk, Sales, Channels including Retails, dealers, VARs, Wholesales and Enterprise customers to grow their TCV by 6% in one year
• Generated and optimized network cost models for wireless and wireline voice networks
• Budgeted network strategic initiatives, Issuing Capital Approval, and Financial modelling, forecasting, analysis and reporting
. Established the new Rate-Card for all Rogers Wireline Services and Products
. Built a new automated comprehensive pricing and costing tools for Rogers Cloud and Data Centres products and services
. Established new provision process for competitive intelligence for Wireline and Wireless Pricing team
I. Building, managing and supporting six senior managers as direct reports to perform the following:
1. Strategy and Transformation building for IoT and M2M for Bell Business Markets which includes analysing, formulating, recommending and implementing the strategic options for corporate technology and products development (organic and non-organic growth), expansion opportunity, and business development opportunities
2. Build strategic assessment program to facilitate recommendations on the best technological path to be followed at BBM
3. Conducting a national coast-to-coast assessment on the strategic path for BBM offerings on WiFi and U-LTE networks
4. Build up a team of senior New Product Initiative specialists
5. Set up Bell Business Markets Mobile Solutions; Mobile IT, M2M and Big Data Analytics
6. Creating, developing and introducing new M2M and Big Data Analytics products and initiatives, NPI, from technical and business perspectives to internal Bell teams and external Bell customers
7. Analyze new service categories and products for technical feasibility, operational practicality and economic profitability from an end-to-end, systems view
8. Determine Bell Business Markets Technology Strategic direction. Relevant factors are customer experience, economics, maintainability and future evolution of technologies/customer needs.
9. Conduct analysis that is formalized in Strategic Plans that communicates the technology path of the M2M and Big Data Analytics for Bell.
10. The Analysis includes the benefits to Bell customers and Bell from all aspects including Customer experience, economics, maintainability and how it fits with the expected future evolution of customer needs and technology.
11. Explore and stay abreast of leading trends and developments in technology, services and customer expectations, identifying evolving opportunities and challenges
12. Participate in medium to long term strategy development of technology evolution and accompanying investment planning
13. Conducting Market Intelligence Analysis
II. Track Record of Success at Bell Business Market
1. Successfully chosen the partner to provide the IoT and M2M Platform out of 12 vendors and signed the exclusivity partnership agreement
2. Planned the market and generated the “Heat Map” for IoT and M2M, Enterprise Mobility, Big Data Analytics, Platforms and Wireless Access Technologies such as WiFi and U-LTE potential opportunities across the Canadian industry verticals as well as the functionalities across each vertical
3. Secured over $150 million of M2M opportunities with Canadian businesses for Energy, Assets Tracking, Health, Finance & Insurance and Heavy Industry applications and streamlined them to Sales and Delivery as well as PS and MS teams
4. Orchestrated multiple partnership agreements with Applications vendors and Devices vendors and established the process of certifying both on the IoT and M2M platform
5. Generating and presenting the quarterly Strat Deck on M2M and Big Data Analytics before the President and the Executive Leadership Team of Bell Business Markets
A.
The main negotiator from Rogers side with the regulatory bodies in Canada (IC and CTRC) on all spectrum and tariff planning and utilization
B.
1. Lead a team of 6 planners ensuring departmental objectives are met
2. Prepare and manage the voice network OPEX facilities budget for wireless and wireline networks
3. Conduct financial analysis (cost/benefit, NPV) to evaluate business case & secure project funding
4. Initiate and manage cost savings projects reducing access and usage cost
5. Consult management in business decision-making by providing quantitative & qualitative feedback
6. Actively engage in pricing negotiations with senior leadership team
7. Prepare the 3-year network facilities business plan
8. Generate and optimize network cost models for wireless and wireline voice networks
9. Budgeting network strategic initiatives, Issuing Capital Approval, and Financial modelling, forecasting, analysis and reporting
10. Prime on network partnership and acquisitions deals
11. Preparing different presentations, reports and briefings for the Executive Leadership Team including the CTO, CFO and the Board of Directors at Rogers Communications Inc
12. Explore existing and new technologies and build strategic solutions and products proposals accordingly.
13. Established Rogers Communications Inc Respiratory and Dashboard for Wireless and Wireline Strategies
14. VoLTE Core initiation and drafting the radio network requirements
15. Play a key role in selecting the evolution path of existing GSM/HSPA/LTE/WIFI technologies as well as new technologies as they arise. The planning time frame being considered is focused on 2 - 5 years from the present.
16. Conduct Requests for Information/Proposals from vendors and analyzing them is a key component of information gathering.
Track Record of Success at Rogers
1. Reduced leased network facilities budget by 45%
2. Built business cases generating annual cost savings of $8M
3. Primed the work on the 700 MHz spectrum acquisition strategy, Rogers got the best bands at the end of auction
4. Planned the 2600 & 3500 Spectrum utilization for TD-LTE Network and developed and implemented the strategy for the shared spectrum with Bell under Inukshuk II, 2300 MH and 3500 MHz bands.
5. Built the plan on records and plan of intent for the GSM and HSPA spectrum refarming for LTE deployment
1.Setting up the design guide lines for In-Building LTE Networks
2.Participating in writing the KPI Report for Benchmarking National Team at Telus for LTE and HSPA Networks
3 Invented new method for MIMO installation for In-Building deployment with 90% saving in cost without compromising the performance and submitted to the technology strategy and best practice departments
4.Identified 6 scenarios for High RTWP in HSPA networks and submitted to technology strategy
5.Participated in Telus Team for determining the business requirements BR’s for VoLTE and working with Technology Strategy Team
6.Provided many consultation for Engineering teams on different Wirelin/Wireless planning issues
7.Implementing corrective and preventive measurements’ processes for the RF Engineering central team
8.RF Macro and In-Building network planning of CDMA2000, UMTS, and LTE
9.RF System Design, including strong experience with site acquisition policies. Analyze existing coverage with industry standard tools
10.Identify the needed coverage enhancements (design changes or new cell sites)
11.Deliver RF design by selecting the best feasible site candidate/location, antenna attributes (location, height, model, azimuth, tilt), technology compatibility strategy and multi technology antenna strategies.
12.Calculate link budget and system noise figure. Justify the design with calibrated propagation studies and with technology specific network simulations using industry standard tools
13.Deliver the RF data fill design including handover parameters/ strategies and cell attributes.
14.Model tuning using Mentum Planet EV for Macro network and IB-Wave for in-building based on drive test data and select, calibrate (with field data) and validate the propagation models.
15.Conducting UTRAN\EUTRAN simulations.
16.RF Network performance analysis of the systems iDEN, CDMA, EvDO, UMTS, LTE and the impact on the design. Strong experience with multi-port antennas and strategy.
1- Analyze, understand, and apply intellectual property and patents in the field of GSM/CDMA/UMTS/LTA/Wi-Fi-802.11. Lab (protocol analyzers, oscilloscopes, etc.) General networking concepts (IP, Ethernet, TCP)
2- Create detailed system and software analysis plans to enable patent support
3- Functional and electrical test of a range of wireless protocols, electronic devices, systems, and software
4- Capture waveforms and data using board-level and system-level probing
5- Write technical reports on the results of my systems test and patent analysis
6- Give technical support to the sales team, and help prepare client proposals and quotes
7- Accept project and technical leader responsibility on specific projects
8- Stay current with trends in electronic devices, systems, and applications
9- Research and prepare technical papers for publication with support from our marketing department
1.Setting up the overall strategy for network coverage optimization
2.Developing quarterly-based the strategy check report and presentation that are presented before the country manager, and CEO. I was reporting to the Country Manager and dotted-line to the CEO
3.Developing the semi-annual SLA report for internal and external stakeholders
4.Developing scenario-based analysis and formulating recommendations.
5. Developing an annual report on impact and opportunity that addresses the current and expected trends and shifts in the telecom market.
6.Setting up a complete business strategy for achieving SAR 1M target on the X-CAP and X-CAL products’ line.
7.Directing the managed services of Mobily WiMax network and recruiting more than 62 engineers in four departments, RF Optimization & Planning, NOC, Core, and Access
8.Budgeting the CAPEX and OPEX
9.Writing on commercial proposal for RF Planning and Optimization as well as generation of RFP-response reports
10.Costing, pricing, bidding, and closing deals with different internal and external stakeholders in telecom industry.
11. Designing and implementing the Radio Access Network of Saudi Railway, 1000 Km length. Defining system parameters, OEM equipment’s matching requirements, implementing integration plan for the subsystems; RedLine, DragonWave and Cisco and perform testing and back-to-back initial acceptance system.
12.Pre and post launch optimization and network acceptance activities through drive test measurements and/or OSS measurements, detecting eventual problems and recommending changes to fixing those problems.
1- Performing market research and studies on telecommunication markets in the middle east
2- Providing consultation on logistics for telecom & IT companies, implementing the logistics system for one operator in Jordan
3- Drawing the strategic plan for implementing the tariffs plans and packages based on the market research and financial statement for one operator in Jordan
Designing millitary communication systems (C4) and Project Management.
1- Designing GSM BTS antennas, performing all kinds of antennas measurements, Security algorithms for GSM system, and GSM networks planning
2- Planning and optimizing WiMAX networks and monitoring and analyzing the network KPI’s
3- Designing novel BTS for Philips at UK as well as optimizing the 3G GSM cells and commissioning the related Optical Fiber Networks SDH/PDH.
4- Antenna measurements including reverberation and anechoic chambers. I built a system that performs the full set of antennas' measurements in an anechoic chamber at electrical engineering department at the University of Birmingham. The Second System I built is at ECIT in which a reverberation chamber is performing all the antennas measurements in addition to the EMC tests
5- Field instrumentation using devices such as Vector Network Analyzer, TEMS, Channel Sounders.
6- Managing different projects
1- MAC and Resource Management algorithms development for WiMAX and LTE
NA
65% (With Merits) (3rd person)
73%