IT Coordinator
M.H Alshaya International Trading CO
Total years of experience :12 years, 11 Months
• Manage user ticket’s complain for all Desktop issues.
• Manually migrated computer to new domains and move user profiles
• Remote into users computers using Symantec and WebX to troubleshoot user accounts
• Repair corrupted .pst files for users that are unable to access files within outlook 2010.
• Experienced with Numera Footprints to create tickets, track, tickets, and escalate tickets to the right tier.
• Used Microsoft exchange to create new mailboxes and distribution lists for users and groups.
• Used Active Directory to create, delete accounts, and reset passwords.
• Mapping network drives for end-users after migration.
• Reimaged Laptops and Desktops using Symantec program.
• Reset switch ports after replacing users silver bullet for network connectivity.
• Strong working knowledge of Citrix.
• Administer Group Policies.
• Responsible for more than 50 ATM machines.
• Installation for new ATMs machine “software, hardware and network configurations”.
• Install widows XP operating and AGILIS ATM application to the machine.
• Creating image using ghost Symantec application.
• Upgrading ATM software and operating system.
• Repair and maintenance faults inside or outside the city.
• Reporting health of each machine every week from the bank’s ATM units using monitor tools.
• Provide training for the customer and discuss all the issues that related with ATM lifecycle.
• Using Remote Admen tools to monitor all ATMs ALL around country.
• Checking EDC files and reports the result.
• Checking ATM’s sides “ELC earth, , etc.
• Support new applications project “like security application, CCTV,
• Responsible for all project budgets from start to finish
• B.sc Computer science with a very good grade from WADMEDANI AHLIA COLLEGE school of computer Sciences & Information technology (28 / December/2006) SUDAN-MEDANI. GPA = 3.30