IT - Department Head of IT
Blue Nile Mashreg Bank
Total years of experience :9 years, 11 Months
Main Duties and Responsibilities:
Taking an active role in shaping the current and future direction of the IT
department in line with the bank's growth strategies.
• Defining and meeting service levels for IT operations.
• Making sure the bank meets all regulatory, legal, audit, and agreed internal
and external standards for IT.
• Implementing new IT systems, strategies, and integrations.
• Managing a team of internal and outsourced technical staff.
• Reviewing IT architecture and infrastructure as well as identifying areas
that need upgrading.
• Initiate, coordinate, and enforce systems policies and procedures.
• Ensure utmost quality for processes and procedures.
• Ensure adherence to overall KPIs and internal and external SLAs.
• Managing all aspects of IT across all branches.
• Setting strategy and direction for the IT department.
• Create and Manage IT Budgets.
• Ensuring that IT contracts and service levels are negotiated in line with all
strategic aims.
• Manage supplier relationships including cost control and service delivery.
• Support team development through periodic review, mentoring, counseling,
and feedback.
• Monitor the performance of reporting managers and assist in goal-setting,
budgeting and management.
• Perform personnel management duties including performance appraisals,
training, and support recruitment.
• Actively participate in creating a challenging, empowered, and supportive
environment for one's team providing adequate growth and development
opportunities both professionally and personally.
• Responsible for the functioning of (business) applications & regularly check
the applications and perform maintenance where necessary.
• Test and Implement new and existing applications.
• Keep track of important documentation, user manuals, or licenses. Ensure
that this documentation is available and adjusted to different user groups.
• Advise management on the steps to be taken to improve configurations
and installations.
• Responsible for supporting and managing applications during their life
cycle.
• Basic knowledge and understanding of the insurance market, regulatory
environment, and primary, secondary, and tertiary healthcare setups.
• Advanced oral and written communication skills including presentation
skills. Added advantage if the candidate is proficient.
• Experience working on large, complex development and/or process
improvement projects. Probing and analytical approach with the ability to
pre-empt potential problems and identify inefficiencies.
• Advanced customer service and communication skills, demonstrating the
ability to convey business terminology that is meaningful and well-received
by the customer.
• Exceptional interpersonal and networking skills, and people management
skills. Demonstrating the ability to lead, mentor, and develop associates.
• High-level abilities to adapt new methods, and work under tight deadlines.
• Ability to challenge the status quo in a facilitative and collaborative way.
• To liaise with individuals across a wide variety of operational, functional,
and technical disciplines.
• Excellent persuasion and negotiation skills when working with
internal/external customers to resolve issues/problems.
Main Duties and Responsibilities:
• Set the ICT Strategy and insure the alliance with the overall bank strategy
• Set the annual plan for ICT Assets/Resources and responsible of preparing the IT Budget accordingly
• Supervise the four dimensions in UCB IT (PMO, Infrastructure, Applications and Service Desk)
• Set the operational level agreement and insure it is met
• Prepare regular reports for Executives on the Operations, Projects status and Budget Consumption
• Maintaining strategic relationships with third party vendors
• Lead, mentor and manage the ICT team
• Supervise the support activities and intervene case escalation occurred.
• Supervise all the projects plans, insure communicating the same to the stakeholders and constantly monitor achievement of agreed milestones.
• Monitoring projects critical success factors and regularly evaluating risks to keep the Dept. Head and Management updated.
Main Duties and Responsibilities:
• Administrator for T24 Core Banking System.
• Administrator for Electronic Cheque Clearing, RTGS and ITC systems.
• Keep up to date with the Core Banking System architectural components, transaction processing workflow at functionality and backend objects.
• Investigate found user/system problem by preforming a root cause analysis, verifying by test case scenarios and collecting required data/log to be sent to the vendor for resolution.
• Ensure that all Core Banking system related processes are smoothly done.
• Ensure Core Banking systems production and test environment data integrity and proper functioning.
• Perform the System Integration Testing of the solutions
• Manage User Acceptance Testing for all applications new builds
• Organize a thorough verification/test of a sent by vendor solutions in test environment before deploying to production.
• Manage periodic testing and implementation of contingency plans to ensure availability of applications in case of system failures.
• Direct all efforts related to new business requirements gathering for modifications/ enhancements.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resource, system and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Register issues in the vendors helpdesk system by providing detailed information about an issue.
• Help to reporting specialists and software developers to find/confirm a required information sources in Core Banking System database objects.
• Providing remote desktop support.
• Improve the existing infrastructure.
• Instruct new employees about the standard methods used and keep these up-to-date.
• Participate in various IT project teams.