Tarik Shafik Sous

● Formulate strategy and oversee planning to ensure stability, profitability, and growth of
business.
● Oversee contracts and bill of sales.
● Responsible for implementing right processes and best practices across the organization
including sales process, CRM system, workshop and service SOPs and others.
● Ensure sales process adoption and compliance with OMVIC rules and regulations.
● Identify areas of improvements and take necessary corrective actions to ensure continuous
development by overseeing several departments and monitoring processes and procedures.
● Train and mentor team members to achieve organizational targets and increase quality of
customer service.
● Monitor and analyze key sales and business performance indicators to drive strategic and
tactical business decisions and negotiations.
● Administer financial targets by analyzing budget, cost analysis, supporting the sales team
and coordinating with vendors and spare parts suppliers.
● Support for marketing activities including campaigns, advertising materials and other
promotional activities

● Responsible for building, training and coaching the Quick Service Line team.
● Formulate the strategy for the Quick Service Line by identifying the type of services and
repair jobs to be implemented in the line.
● Lead the team by both on-hand and supervision.
● Assist the Toyota Lean-Team in analyzing the process and make necessary changes to fit
Other Toyota service centers in Canada and Africa.
● Prepare daily operational reports to document labor hours, consumables and profitability.
● Expand the Quick Service Line methods for other departments wherever applicable.
● Periodically analyze the processes and take necessary corrective actions and re-design.

● Promote company’s products and services to both existing and new client’s base.
● Develop relationships with key people to expand reach and increase leads.
● Assess market and competition to help make the right decisions with regards to strategy
and pricing.
● Oversee the organization’s pipeline, budget, cost management and profitability.

● Responsible for all marketing activities within the organization including and not limited to catalogues, product support, promotional items... etc.
● Leading all activities related to organizing exhibitions/seminars/training/conferences.
● Manage and maintain data-base CRM tools, web portal and several communication methods.
● Responsible for clients’ relations management and satisfaction feedback programs.
● Responsible for consultants’ relations with regards to pre-qualified vendor list and technical submittal approvals.
● Follow up with different certifications and licensing procedures issued by utilities, official institutions, governmental authorities and others.

Responsible for the sale of Systems, equipment, and building automation to primary decision makers with General contractors and consultants of new and renovated buildings
Builds and manages long-term customer relationships/partnerships with General contractors and consultants
Responsible for customer satisfaction. Promote the JCI value proposition to contractors and consultants by providing technical solutions to the customer’s business and operational needs as well as demonstrating applicable technical knowledge
Executes the sales process to aid in cultivating and managing long-term relationships and in seeking out, qualifying, and closing new sales opportunities
Utilizes sales tools to plan and document progress as well as increase business opportunity in accounts. Obtain and close sales on a monthly basis. Seeks to expand the depth and breadth of offerings within that account
Sells the JCI offerings persuasively, persistently and confidently to building owners and general contractors while reaching optimal profit levels
Frequently creates competitive, high quality and timely estimates, bids, proposals, and cost/benefit analysis. Verifies new proposals and bids with supporting departments prior to customer presentation
Effectively writes, presents and communicates bids
Negotiates value, addresses resistance with demonstrated and closes the sale
Differentiates JCI as a total building environment supplier. On design of new construction and renovation of existing buildings
Builds partnering relationships with the owners, General contractors and consultants responsible for the decision making process to drive the sales of JCI offerings
Actively listens, probes and identifies concerns. Understands the customer's business and speak their language
Demonstrate technical expertise to develop credibility, loyalty, trust and commitment

Supporting key accounts, both distributors & remote customers, in all applied systems providing technical support, pricing strategy, system advisor
Responsible for all applied operations in South Africa, Nigeria & East African countries
Development & training of distributor's sales engineers
Developing sales strategies to generate leads/prospects and formulating action plans to penetrate new markets and capture new accounts & ultimately assigning new distributors as per organizational objectives
Interacting with customer groups, key accounts and distributor network directly to make presentations that highlights product through real-time demonstrations
Offering superior customer service to ensure total customer satisfaction by coordinating activities of various departments within the organization
Establishing optimal strategy for pricing and monitoring gross profits to support negotiation plans
Achieving product revenue budget whilst shortening sales cycle significantly to secure/close deals
Analyzing present/future market opportunities/trends with the objective of recommending to the senior management suitable strategies and tactics to exploit the same for profitable growth

Handling sales operations for York Engineered Systems Group by prospect & identifying new customers, projects, & opportunities
Study of customers’ requirements; fill out accurate quote
Providing customers with systems solutions utilizing sizing, optimization, proper quotes, pre & after sales service while monitoring customer satisfaction

Performing as an application engineer for operations involving Trane HVAC business & other electromechanical brands as per company objectives & planning
Trane, Vent-Axia, Hattersley, Marley, AO Smith
Technical sales and consultants focused approach from unit sizing, selection, preparing quotations, technical submittals & data sheets
Responds to customer calls & answering technical & commercial questions by communicating & involving different support teams in factories & head quarter offices