Accreditation Manager
sela
Total years of experience :18 years, 3 Months
Areas and events handled:
• Boulevard (Zone 1 includes weekly International and Arabic concerts for 5 months, longest Car Parade in the world, VVIP visits such as Diplomatic staff, Messi, Ronaldinho and many others )
• Car show (Zone 3 includes visit of Saudi Crown Prince)
• BTS Concert
• WWE (2 times)
• Super Classico Match (Brazil VS Argentine)
• Italian Super Cup 2019 (Juventus VS Lazio)
• Yaser Al Qahtani retirement festival (includes 1 Match between Arab stars vs world stars, 4 artists concerts)
• Spanish Super Cup - Jeddah (4 matches between Atletico Madrid, Valencia, Real Madrid, Barcelona)
• IHF Super Globe - Dammam (10 teams from 6 confederations, 16 matches)
• MDL Beast
Job Description:
• Performs a variety of complex administrative and professional assistance work in planning, coordinating and managing the Accreditation process, workflow, teammates.
• Enforce work deadlines as they apply to accreditation requirements.
• Responsible for maintaining all files and data entry for compliance with the accreditation process.
• Provides advice, support and assistance by interpreting policies and procedures. Assists Command Staff with writes and/or reviews on all new and revised policies to ensure compliance with Management standards and best practices.
• Keeps informed about changes in Accreditation Department standards and current laws. Recommends policy adjustments as needed.
• Directs on-site inspection of compliance with Management
• Ensures all weekly and/or time sensitive reviews, reports, audits, and inventories are completed as required by Management.
• Approve and submits monthly report and payroll for the hired staff (14 Saudi staff)
• Acts as a liaison between the Department and related governments
• Maintains confidential records, correspondence and information, as required.
• Train and support the accreditation staff on the accreditation system (same system used by Premiere League - UK)
Develop and implement HR strategies and initiatives aligned with the overall business strategy
▪ Bridge management and employee relations by addressing demands, grievances or other issues
▪ Manage the recruitment and selection process
▪ Support current and future business needs through the development, engagement, motivation and preservation of human capital
▪ Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
▪ Nurture a positive working environment
▪ Oversee and manage a performance appraisal system that drives high performance
▪ Maintain pay plan and benefits program
▪ Assess training needs to apply and monitor training programs
▪ Report to management and provide decision support through HR metrics
▪ Ensure legal compliance throughout human resource management
▪ Follow the Labor rules and updates
Manage the daily running of the CEO's office.
Manage all communication on behalf of the CEO's Office.
Act as first point of contact for the CEO.
Manage the CEO's diary and act as his right hand.
Attend meetings with the CEO
Design and implement office policies
Establish standards and procedures
Organize office operations and procedures
Supervise office staff
Monitor and record long distance phone calls
Prepare time sheets
Control correspondences
Manage Social media accounts and correspondences throw it
Respond to comments concerning support issues made on our social channels in a timely, friendly, and professional manner, to educate and create positive connections with our customer community.
Maintain the highest level of professionalism while managing sensitive issues.
Demonstrate empathy while providing thoughtful and prompt resolutions.
Develop a friendly rapport with customers, often in 140 characters or less.
Review and approve supply requisitions
Liaise with other agencies, organizations and groups
Maintain office equipment
Supervise office staff Assign and monitor clerical and secretarial functions
Recruit and select office staff
Orient and train employees
Provide on the job and other training opportunities
Supervise staff
Evaluate staff performance
Coaching and disciplining staff
Maintain office records
Design filing systems
Ensure filing systems are maintained and up to date
Define procedures for record retention
Ensure the protection and security of files and records
Ensure effective transfer o files and records
Transfer and dispose of records according to retention schedules and policies
Ensure personnel files are up to date and secure
Maintain office efficiency
Plan and implement office systems, layout, and equipment procurement
Maintain and replenish inventory
Check stock to determine inventory levels
Anticipate needed supplies, Verify receipt of supply
Perform other duties as requested from C-Level management
Attending and monitoring all incoming calls and email from all Media Zone Authority clients, partners, freelancers, and governmental channels
Give full information and demonstration for new client about TwoFour54 and over the website
Maintain the goals and KPI of call center rates
Maintain the abandoned call rate less than 3% monthly
Make daily report of the team performance and daily abandoned calls
Handling any customer complaints.
Responding to customer email or telephone inquiries.
Ensuring high quality and accuracy of work from call center staff.
Troubleshooting any operational problems.
Tracking the number of inbound calls.
Being visible at all times to all call center staff.
Presenting commendations and awards to staff.
Resolved escalated issues in an efficient and timely manner
Attending all incoming calls and email from all Abu Dhabi Governmental Organization
Log the requests and follow up with the callers for quality and Processing of the job and satisfaction about our services
Co-ordinate with Engineers and Facility management to close the tasks, discuss new ways to improve the stability of work
Guide the team agents throw difficult clients and handle them if they can’t solve or satisfy the client
Make weekly report of the team performance and daily abandoned calls
Weekly meeting with the team to discuss the issues and the goals to achieve as me with the CRM Manager
Checking the reported calls and complains throw Abu Dhabi Government website or 800555 and log or follow up it
Attend customer service and management and new services training to train the team after that
Logging and follow up request from Tejari dept. and E-procurement Dept.
Attend training and conference of Executive council and provide ideas to Musanada Help Desk to improve the customer service level
Study monthly report and review other companies newsletter and provide new technology and ways to satisfy the client and set new goals to achieve it
Communicate with stuff to get best results and train them with new system and new rules
Carry the ideas from the team and discuss it with direct line manager and so in reverse
Gather information about any system crashes (Concept evolution) and carry out and discuss with the ICT and IT dept.
Provide full support for and with the team to maintain the stability and high outcome performance in the dept.
Monitored calls by listening in randomly.
Ensured script was always followed by team members on call.
Resolve the abandoned call and follow up with clients
Updated computer leads.
Conducting staff performance reviews.
Handling any customer complaints.
Responding to customer email or telephone inquiries.
Ensuring high quality and accuracy of work from call center staff.
Putting together daily performance reports for senior managers.
Liaising with the Call Center management team to monitor the effectiveness of service policies and practices.
Troubleshooting any operational problems.
Tracking the number of inbound calls.
Being visible at all times to all call center staff.
Presenting commendations and awards to staff.
Resolved escalated issues in an efficient and timely manner
Handling customers inquiries related to Etisalat services: All New, Existing services, accounts and billing, customer support, Small and medium size corporate, VIP's
Mandated to mentor, support and develop the sales team.
Encompass achieving the revenue targets and maintaining a productive sales team.
Ensure the continued development of direct reports by mentoring, motivating and encouraging them to achieve the KPIs.
Improve management style; maximize sales and other business skills.
Responsible for meeting department goals and overall quality of service.
Handling the cash and monitor the cash for my team and make sure that there is no short or excess
Make sure and work on keep the customer satisfied and give the right service for him
Follow up with the existing customer by telephone and promote the new services
Checking every week for the applications and request on system and filter it ( done, pending, error ) and do what it need to make the image of the company and its commitment to their customer in the right place
Ensure Customer Program satisfaction.
Monitor and report the new promotions related to Etisalat service and develop the idea of promotions
Train The team on new services and product
Acting supervisor in etisalat outlets (Marina Mall, Ad mall)
Check all kind of entered application and sort it
Supervising and sending all kind of telegrams
Day to day running of financial and HR activities
Calculating and check with the ERP system for monthly salaries for the employees
Checking the attendance for the duty time
Preparing the memo's for banks and finance needs
Follow up with petty cash issued to the employees
Answering the sub-contractor and project calls related to the finance department
Making reports to the finance director and chairman with the current cash flow, bank account status, petty cash, and the daily attendance for the finance department
Cooperate with the project managers and making reports for the payment and salaries and bank facilities
Issuing of checks
Bills of subcontractors
Preparation of salary vouchers, updating of Ledgers & Journal Vouchers
Preparation of Trial Balance & Balance Sheets and checking of bank reconciliation statements.
Make the payments of utility (Government) bills.
Generate BPV, CPV, BRV, CRV, JV’s Etc... via ERP ( Contrakt Sys 8i)
Follow up the payments with governments and subcontractors
responsible to promote products among peoples and small size corporate
Ensure customer satisfaction and improve relationship
follow-up for after sales service
attend customer calls, communicate with store team
Create a positive attitude in the counter while dealing with customers and colleagues
fix and support technical issues on site
generate quotations, follow up with small size business on quotations and close sales
Make daily report for the market and the competitor situation in the market and give suggestion to improve the sales figures
Worked in Tamweel, EITC, Arkaan, AIR Arabia and Dubai Port
Receiving verification and processing of application
Handle data entry
Calculation of amount for applications and charges
Contacting the customers or any missing documents
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