call center agent
waseef facility management
Total years of experience :3 years, 5 Months
•Answering and making phone calls to assist customers with their inquiries or issues.
•Providing information, product support, or troubleshooting assistance.
•Recording customer interactions and details in the company's database
•Resolving customer complaints and ensuring customer satisfaction.
•Handling a high volume of calls and managing time effectively.
•Provide administrative assistance and support in writing, editing emails, and answering phone calls in a polite and professional manner. Welcoming patients and visitors before directing them to the doctor.
•Managing the doctor's schedule, including making appointments and the most urgent cases/patients.
•Order, receive and check equipments and supplies.
•Make travel arrangements for senior staff, such as booking flights and hotel reservations.
•Support team by performing tasks related to organisation and strong communication.
•Create and facilitate the environment of the clinic centre for the doctors and patients.