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Tasneem Abu Hmead, Patient Relation Exective

Tasneem Abu Hmead

Patient Relation Exective·American Hospital Dubai

United Arab Emirates

Master's degree, Administration And Economics

Work experience

Total years of experience: 3 years, 6 months

Patient Relation Exective

December 2022 - Present

American Hospital Dubai

Dubai, United Arab Emirates

December 2022 - Present

- Welcomed and assisted diverse patients and families, ensuring comfort, clear communication, and a
supportive environment.
- Managed registration, insurance processes, payments, and patient flow with calm efficiency.
- Handled concerns professionally while promoting a positive guest experience.
- Supported colleagues during peak times and adapted to changing priorities.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Administration

Education

Al-azhar University - Gaza

August 2021

August 2021

Master's degree, Administration And Economics

Palestine

GPA (percentage): 86%

GPA (percentage): 86%

Thesis: Human Capital's Impact on Economic Growth in Turkey (1984-2019)

Skills

Customer Service Skills
Expert
Customer Service Skills
Expert
Communications
Expert
Communications
Expert
Data Analysis
Expert
Data Analysis
Expert
Health Insurance
Expert
Health Insurance
Expert
Data Administration
Expert
Data Administration
Expert
Customer service
Expert
Customer service
Expert
Microsoft office
Expert
Microsoft office
Expert
Data Entry
Expert
Data Entry
Expert
Billing
Expert
Billing
Expert
Power BI
Intermediate
Power BI
Intermediate
teamwork
Expert
teamwork
Expert
communication
Expert
communication
Expert

Languages

Arabic

Native Speaker

Training and Certifications

Training
Data Analyst Certificate
The Legend Educational Services Center, Dubai

Hobbies and interests

data analysis