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Tawfig Abdalla , Sales Engineer

Tawfig Abdalla

Sales Engineer·TOTAL DESIGN TECHNOLOGY

Qatar

Bachelor's degree, Mechanical Engineering

Work experience

Total years of experience: 7 years, 5 months

Sales Engineer

July 2025 - May 2026

TOTAL DESIGN TECHNOLOGY

Doha, Qatar

July 2025 - May 2026

• Achieve sales targets by promoting the companys technical products and solutions while
building strong relationships with clients.
• Provide technical consultations to customers, clearly explaining product features and benefits to
support successful sales closures.
• Deliver excellent customer service by handling inquiries and resolving issues efficiently while
maintaining long-term client relationships.
• Monitor market trends and competitor activities, prepare periodic sales reports, and coordinate
with the operations team to ensure smooth project execution.
Company industry:
Interior design
Job role:
Sales

service adviser

February 2022 - June 2023

DAL motor

Khartoum, Sudan

I found this job using Bayt.com

February 2022 - June 2023

Greeted customers in a professional and courteous manner, fostering positiverelationships and earning their trust and loyalty.Conducted thorough vehicle inspections and diagnostic assessments to identifyservice needs and recommend appropriate repairs or maintenance.Provided accurate service estimates and explanations of recommended services, ensuring transparency and clarity for customers.Scheduled service appointments and coordinated vehicle drop-off and pick-up, optimizing service department workflow and efficiency.Communicated with technicians to prioritize repairs, track progress, and ensuretimely completion of work.Addressed customer concerns and inquiries promptly and effectively, resolvingissues to their satisfaction and maintaining high levels of customer satisfaction.
Company industry:
Mechanical Engineering
Job role:
Mechanical Engineering

Service Advisor

February 2022 - June 2023

DAL Motors

Khartoum, Sudan

February 2022 - June 2023

• Welcomed customers professionally and built strong relationships to enhance trust and loyalty.
• Conducted vehicle inspections and diagnostic assessments to determine service and maintenance
needs.
• Prepared accurate service estimates and clearly explained repair recommendations to customers.
• Scheduled service appointments and coordinated vehicle drop-off and delivery to improve
workflow efficiency.
• Coordinated with technicians to prioritize repairs and ensure timely completion of work.
• Resolved customer concerns effectively, maintaining high levels of customer satisfaction.
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Teaching Assistant

October 2021 - November 2022

Sudan University of Science and Technology

Khartoum, Sudan

October 2021 - November 2022

• Assisted in teaching core mechanical engineering subjects including Engineering Drawing,
Mechanics of Materials, and Mechanics of Machines.
• Supported students during practical sessions and laboratory work.
• Assisted faculty members in preparing teaching materials and supervising academic activities.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Team Coordinator – Human Library Project

January 2017 - April 2022

Sudan University of Science and Technology

Khartoum, Sudan

January 2017 - April 2022

Company industry:
Primary, Prep, & Secondary School

Education

Sudan University Of Science And Technology

October 2021

October 2021

Bachelor's degree, Mechanical Engineering

Sudan

I am a recent graduate mechanical engineer, passionate about continuous learning and development, eager to apply my theoretical and practical knowledge in the field of mechanical engineering to achieve innovation and efficiency. I possess strong analytical skills and the ability to solve complex problems, with a strong desire to contribute effectively within a creative team. I aspire to expand my technical and managerial skills by working in an innovative environment that supports growth, with the goal of enhancing production and maintenance processes and increasing organizational efficiency. Interested in modern technologies, I am committed to self-development to achieve the company’s goals and ensure continued success.

Sudan University of Science and Technology

January 2021

January 2021

Bachelor's degree, Mechanical Engineering

Sudan

DAL Motors

April 2018

April 2018

High school or equivalent, Automotive Engineering

Sudan

Skills

MEP
Expert
MEP
Expert
College Teaching
Expert
College Teaching
Expert
Event Management
Expert
Event Management
Expert
Team Leadership
Expert
Team Leadership
Expert
Project Management
Expert
Project Management
Expert
Ability to work well under pressure
Expert
Ability to work well under pressure
Expert
Responsibility
Expert
Responsibility
Expert
Extensive knowledge of automotive products and industry trends
Expert
Extensive knowledge of automotive products and industry trends
Expert
communication and interpersonal skills
Expert
communication and interpersonal skills
Expert
Strong knowledge of automotive systems and maintenance
Expert
Strong knowledge of automotive systems and maintenance
Expert
Time management skills
Expert
Time management skills
Expert
Project management
Expert
Project management
Expert
AUTOMOTIVE INDUSTRY
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
MARKET TREND
Intermediate
MARKET TREND
Intermediate
Management
Expert
Management
Expert
AutoCAD
Expert
AutoCAD
Expert
HVAC
Intermediate
HVAC
Intermediate
MECHANICAL ENGINEERING
Intermediate
MECHANICAL ENGINEERING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES ENGINEERING
Intermediate
SALES ENGINEERING
Intermediate
WORKFLOW AUTOMATION
Intermediate
WORKFLOW AUTOMATION
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
MEP
Intermediate
MEP
Intermediate
Commissioning
Expert
Commissioning
Expert
Production
Expert
Production
Expert
Engineering
Expert
Engineering
Expert

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Certifications
Safety Systems Industrial Hydraulics Course
Fire Fighting Systems
Plumbing Systems
Building Services Engineering
Industrial hydraulics
Apr 2014 - May 2014
Industrial hydraulics
Apr 2014 - May 2014
Industrial hydraulics
Apr 2014 - May 2014
Industrial hydraulics
Apr 2014 - May 2014
Training
Car maintenance
DAL motor

Hobbies

  • Engineer