Tayyba Razzaq

Greeted and welcomed visitors with a warm and professional demeanour, ensuring a positive first impression.
Provided information and assistance to clients, guests, and staff in a courteous and helpful manner.
Effectively handled inquiries, resolving issues promptly, and escalating as needed.
Calmly and efficiently handled unexpected situations, finding quick and effective solutions.
Successfully managed multiple tasks and responsibilities in a fast-paced environment.
Prioritised work to ensure the smooth flow of daily operations.

Recording and updating customer information in online systems. Answered and directed a high volume of incoming calls, taking detailed messages when necessary. Managed incoming/outgoing mail and packages, ensuring timely distribution. Effectively communicated messages to staff and facilitated communication between departments. Collaborated with colleagues and other departments to facilitate effective communication.