Assistant Manager
Tikona Infinet Limited (Erstwhile HCL Infinet LTD)
Total years of experience :14 years, 11 Months
Solution Architecture+Techno-commercial: MPLS VPN, Internet Services, Data Centre (Co-location), Wi-Fi, Managed Services Global System for Mobile Communication
Responsibilities:
•Product Management:
•Architected and implemented proof of concept for below verticals resulting in successful sales and production implementation:
BFSI - National Stock Exchange, BSE, Mahindra Finance, IFCI etc
Banking Sector - ICICI Bank, HDFC Bank, Saraswat
Aviation Sector - SpiceJet, Indigo, Goair, Gati, etc
Government - Airport Authority of India, Rites Ltd, DHBVN, etc
Manufacturing -Maruti and its ancellaries, Tecumseh, Bombay Dyeing, etc
FMCG - Bluestar, Onida, Aditya Birla group, Etc
Pharma - Cipla, Natco, NCL, Mankind, etc
Education - ABES, ACDS, Step by Step, Etc
•Collaborated with Engineering team (NOC) & implementation (Media) team to define and develop product concept.
•Providing Solution to a team of more than 200 KAMs & 2500 SMEs in terms of designing the overall technical presentation based on requirement, technical proposal, commercial proposal, assisting in vendor registration and adding value to development & growth of the organization.
•Providing a pricing strategy with leadership and lead through value proposition based price model to meet revenue and profitability goals.
•Providing a budgetary proposal to Sales team with competitive & market facing commercials and delivered more than 10K links worth more than 10 Mlns YoY.
•Create business cases for top line expansion for products categories like MPLS VPN, IP, WIFI, Data Centre and Collocation, Managed Services and Third party security product like DDOS, Surveillance etc.
•Reviewing Product data to ensure that the field team is kept up to date on new developments regarding the companies and competitors products.
•Work with external third parties to access partnerships and pitching best fitted product.
•Third parties include Cisco, Maipu, Fortigate, Netaccess, Ruckus, Aruba, etc
•Attending frequent business meeting with clients to understand and sharing recommendations to upgrade the network based on bandwidth utilization.
•Recommendations to Sales force based on Margins working for every business case to achieve ROI.
•Overseeing sales acquisition, revenue enhancement & retention of clients by maintaining close interaction with network to scale-up network as required.
•Working on renewals of every case based on overall cost to revenue analysis.
•Bid Management:
•Exploring the various Tender opportunities in the market.
•Understanding the Tender in terms of eligibility criteria from technical, commercial, financial, feasibility and P&L perspective.
•Liaising with solutions team to provide best fit solution as required for the bid.
•Provide best fit price for the bid based on feasibility and competitive price assessment.
•Ensure submission of a completed bid to an existing or prospective client, on time and within budget.
•Service Delivery:
•Responsible for tracking Customer Order Delivery through Service Delivery Life Cycle & ensuring conformance to “Turn Around Time (TAT)” & “Quality” as per agreed OLAs.
P&L Responsibility:
•Consultant to leadership for achieving specified gross margin per product segment.
Network Performance Monitoring and Evaluation:
•Reviewing individual link performance of own and partner networks and suggest modification for improving the performance.
Operations Strategy:
•Understanding existing cost of an operation and suggesting Cost reduction methodologies.
Recruitment and Leadership Development
•Identifying best fit persons for key positions in team and getting them trained for best productivity
Planning & Optimization
Responsibilities:
•Cell Sites to plan & Optimize - UP WEST, UTTRAKHAND, Madhaya Pradesh, Silchar, Guwahati, Shillong, Solapur, Pune. (India)
•Involved in maintenance of Network KPIs for rectification of onsite issues and compliance to KPI parameters like Handover Statistics, Drop Statistics, Neighbouring list optimization, Neighbour Analysis and Planning.
•Focused on new site planning in existing sites based on drive test results and ensuring prompt resolution of customer issues.
•Liaised with Market Regional Managers for resolution of coverage, quality issues and conducted tests across 3500+ sites.
•Conducted optimization on the basis of Drive test logs, using TEMS -8.0.1, Map-info, root cause analysis of performance affecting critical/recurring faults followed by remedial actions.
•Performed coverage area & congestion test and provided solution to handover & related other issues.
•Analyzed drive test files for external & internal Interference in the network spanning analysis of Rx Level, Rx Quality, re-planning of RF parameters in problematic areas, co-channel (C/I) & Adjacent channel (C/A) Interference analysis and benchmarking for comparison of more than one network.
•Highlights
•Spearheaded activities across multiple circles like UP West, Uttrakhand, M.P, Maharashtra, Assam, and Meghalaya. (India)
•Acknowledged for resolution of 99% congestion, quality & coverage issues.
•Acquired significant exposure to multiple technical issues and resolutions of customer satisfaction comments
Done extensive research in emerging trends and the usage pattern of the products and services and positioned the products accordingly
•Maintaining more than 3000 customer Data Updation wrt renewals, upgradation.
•Delivery of product revenue targets.
•Develop and maintain vendor relationships.
•Churn analysis. Customer Retention.
•Re-negotiated and rationalized services with respect to the competition in the market.
RF expansion/POP Roll Out Project for HCL Infinet Ltd:
•Involved in RF planning of new sites based on RF survey reports, acquisition of sites using evaluation and finalization report.
•Liaised with vendors for equipments and setting up server room, including tower, installation of equipments like UPS, Radio modem, Server Racks, with Structural consultants for Super structure design and implementation with tower installation team, getting site operational and handing over the POP to Wireless broad band team for monitoring and maintenance.
•Conducted preventive maintenance of HCL owned & customer CPC towers, maintaining monthly/ quarterly customer database.
•Involved in analysis of report and preparation of assignment.
•Conducted training sessions for employees and coordinating with accounts for vendor payments and clearances.
•Technology used - Google Earth & MS Excel on Windows.
GSM- Planning & Optimization - Integrated Wireless Solutions Pvt Ltd:
•Swap of Nokia with Ericsson BTS, Optimization of existing network with new sites planning for Ericsson
•Analyzed drive test logs, KPI reports and drive test files for taking care of External and Internal Interference in the Network including analysis of Rx Level, Rx Quality, re-planning of RF parameters in problematic areas. Co-channel (C/I) and Adjacent channel (C/A) Interference analysis and benchmarking for comparison of more than one network.
•Conducted root cause analysis of critical/recurring faults and Acceptance test (AT) of city as well as ODA clusters with the customer and preparing AT report.
•Performed coverage area & congestion test, providing solution to handover and related other issues.
•Technology used - TEMS, Mapinfo on Windows.
•Installation of new sites for ZTE
•Involved in Pre & Post Drive test, physical optimization on recommendation, resolving customer related issues related to Call drops, congestion, interference, handover, call setup and release etc
•Technology used - TEMS, Mapinfo on Windows.
•Swap of Motorola to Nokia BTS for 500 sites & optimization of network in compliance to QOS for Vodafone
•Involved in collection of logs through Predrive & post drive test for comparison and optimization of new network.
•Technology used - TEMS, Mapinfo on Windows.