Four Seasons
Total years of experience :14 years, 9 Months
, UAE, Abu Dhabi
•Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
•Assisted cashiers with processing customer payments and documenting orders.
•Checked identification to enforce age regulations for alcoholic beverages.
•Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
•Assisted wait staff with timely food delivery and guest requests.
•Monitored dining room inventory and replenished as necessary.
•Engaged in suggestive selling and other sales techniques.
•Ensured exceptional guest experiences through attentive service.
•Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by 30 % on average.
Created and executed marketing materials that boosted customer engagement by 80%
Created an idea that boosted the revenue with additional 40% increase in revenue
Lead a team to successful increase in the guests experience survey .
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