Templeton Chipfiko

Assist with employee relation issues in the hotel in a confidential manner, including disciplinarians, grievance and capability to ensure a smooth and transparent running of the hotel.

Assist in HR Administration such as contracts, letters and personnel files - onboarding and leaving process.

Supporting HR Manager in all aspects of recruitment, onboarding and orientation and oversee employees’ continued development.

Provide staff counselling, guidance, career planning, and oversee disciplinary matters up to and including dismissal and oversee any grievance and
complaints made as required.

Oversee the Health & Safety at Work Act and comply with the hotel’s Health & Safety policy.

Coordinating Hotel Associate events and activities including annual parties.

Handling office tasks, such as filing, creating reports and presentations, setting up for meetings, and reordering supplies

Coordinating with the hotel suppliers and negotiating prices and contracts

Managing appointments and bookings of the Executive Management

Organizing travel arrangements e.g booking flights and hotel stays for Hotel Management

Liaising with the airport staff whenever you had international guests

Arrange uniforms and Food & Safety trainings for new joiners

Organize Annual General Meetings

Reaching out to other Hotels for enlightenment
General supervision of the hotel

Assist in the check -in and check-out of guests.
Process online and telephone reservations and enlighten guests on payment methods and share payment options.

Welcome guests upon arrival, provide them with hotel information and assign them to their delegated rooms.

Organize transport services for guests upon request and information on tourist destinations around the city.

Meet, greet and sit guests

Taking food and beverage orders from customers and delivering service

Communicate to guests about menu items, food sensitivities and substitutions.

Suggest food orders and drinks and informing about any special menu items

Reporting to restaurant manager and supervisor

Handling cash and billing as per POS
Maintaining cleanliness and a hygienic café

Taking food and beverage orders from customers and process the payment on POS

Maintaining cleanliness and a hygienic café

Maintaining dining areas and kitchen areas, including clearing and cleaning tables, emptying trash cans, and washing or vacuuming floors

Taking food and beverage orders from customers and process the payment on POS

Maintaining cleanliness and a hygienic café

Maintaining dining areas and kitchen areas, including clearing and cleaning tables, emptying trash cans, and washing or vacuuming floors