Senior Pharmacy Manager
GMG Group - Super Care Pharmacy
Total years of experience :19 years, 4 Months
- Awarded as Manager for the year 2021 - 2022;
- Certificate of appreciation for exceptional performance;
- Supervise a team of 32 pharmacy staff members;
- Oversee all day-to-day operations of the pharmacy including customer interaction and problem resolution;
- Ensure proper stock level and make adjustments to suite pharmacy needs;
- Keep accurate records of stock and patients’ information, prescription;
- Create staffing schedule to ensure maximum courage;
- Ensure routine smooth operations across pharmacy departments;
- Manage pharmacy staff inclusive but not restricted to training and interviewing;
- Respond to calls and fill all prescription orders;
- Head responsibility to ship procedure to assure customers orders and processed accurately efficiently as well as timely;
Certificate of Appreciation of Manager challenge Archiving above 120% Sales growth Category;
Train and promoted 7 Pharmacy Managers;
Supervise a team of 18 pharmacy staff members.
Manage, evaluate, promote and train new pharmacy personnel.
Provide guidance and mentoring to staff members who wished to obtain further qualifications.
Liaise with physicians and patients to ensure proper dosage and lack of adverse drug interactions.
Counsel patients on the proper use of medication and potential side effects.
Fill and dispense prescriptions.
Increase sales and customer satisfaction by optimizing the filling process to reduce wait times.
Promote pharmacy services to patients and medical providers.
Create an information campaign about the availability of new medication types and immunizations.
9 Manage inventory.
Ensure compliance with all applicable laws and regulations.
Prepare for insurance audit and interface with auditors.
Manage the targets achievement provided by the Head Office
- Develop client proposals and present at stakeholder meetings.
- Forecast future trends and orient strategies to capture maximum benefits.
- Coordinate with sales executives to better align company goals and tactics.
- Motivate team members and junior staff to exceptional performance.
- Improve the bottom line by ensuring opportunities are addressed and deals are closed.
- Gathered customer needs and worked with product development teams to implement changes based on feedback.
- Proposed marketing strategy ideas to optimize targeting of customers.
- Documented process flows and developed requirements for functional improvements and enhancements to maximize user engagement.
- Elicited stakeholder feedback and input through interviews and surveys.
- Evangelized customer products to investor’s users and media contacts.
- Represented the firm at sales shows and exhibitions.
- Responsible for the daily managing of staff and the assigning of duties.
- Managing and motivating staff to increase sales and ensure store efficiency.
- Analyzing store sales figures.
- Developing, researching and implementing marketing strategies.
- Managing up to 5 members of staff.
- Manage budgets set by Retail Area Managers.
- Manage and address shrinkage and stock loss.
- Maintaining accurate records of all pricings, sales, and activity reports.
- Ensuring all corporate and local regulations and procedures are met and complied with.
- Completes stores operational requirements by scheduling and assigning employees; following up on work results.
- Maintains stores staff by recruiting, selecting, orienting, and training employees.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Maintains professional and technical knowledge by attending educational workshops.
- Managing up to 30 members of staff.
- Managing and motivating staff to increase sales and ensure stores efficiency.
- Checking and ordering the stores stock requires.
- Provided direct administrative support to company CEO.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Arranged appropriate travel, visas, agendas, necessary contacts, and country information.
- Maintained and coordinated holiday, day-to-day meeting, and travel schedules.
- Collaborated with other administrative team members, human resources, and the finance department on special projects and events.
- Initiated and updated yearly franchise agreements and applications.
- Organizing and maintaining law libraries, documents, and case files.
- Preparing agendas, compiling spreadsheets and preparing minutes of meetings.
- Coordinating diaries and travel arrangements.
- Schedule and make appointments.
- Following up pending court cases & keeping a track of the latest court decisions.
- Assisting with the monthly invoicing process including raising invoices.
- Answering and transferring calls, taking messages and managing emails.
- Writing letters, manuscripts and financial documents.
- Close & archive files & deeds in accordance with the Records Management Policy.
- Preparing court documents and going to court or Police cells with solicitors.
- Managing and coordinating case papers & documentation for meetings as required.
Dyploma