Store Manager
Starbucks Coffee , ALSHAYA GROUP
Total years of experience :15 years, 4 Months
• Ensure delivery of outstanding customer service by creating friendly environment; recognize customers by name and their order, providing quality products, maintaining cleanness of store by all team.
•Resolve customer’s complain inquiry and encourage customers to participate online survey and feedback regarding service, product and store visit.
•Manage daily store operation including staff schedule, opening and closing procedure, cash handling and banking, stock management, store equipment and maintenance,
•Analyze daily, weekly and monthly sales reports and set clear sales target to team, review products availability to achieved sales target.
• Analyze monthly profit and lost statement to identify area of concern and set action plan.
• Ensures delivery of highest standards of in-store training including weekly communication, food safety, product knowledge and on-job training for new manager and supervisor.
• Motivate team by creating pleasant working environment, provide self development, set clear goal, giving responsibility, recognized and appreciate their effort and celebrating success.
• Conduct performance appraisal, set performance objective and continually evaluate team performance and support their development working with Area manager and learning and development team.
•Conducted monthly food safety audit by using self audit checklist to identify area of improvement and ensure all team follow food safety and hygiene standard.
•Conduct monthly inventory, review stock loss reports and work with store team to minimize stock lost.
•Ensure store fully compliance with company police, procedure and all necessary document available all time.
•Support area manager by conducting cross audit to multiple stores (internal audit, food safety audit), interviewing new supervisors and set yearly store budget as role Manager’s mentor.
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• Ensure customer focus is prioritized.
• Implement and review all stock loss prevention controls and develops practices specific to need of store.
• Ensure communication is effective throughout store and back to Store Manager and brand team including product knowledge.
• Manage a team including; coaching, motivation, development plan feedback and training.
• Assist in weekly /daily analysis of commercial reports and implementation of action plans.
• Following all daily operational procedures to ensure a successful operation in the store.
• Models a “customer comes first” attitude, delivers legendary service & supervises partners to ensure they are focusing on customers need.
• Assist in weekly daily analysis of commercial reports& implementation of action plans where necessary.
• Following and ensuring proper cash management procedures by employees.
• Ensuring product quality and consistency.
• Develop positive relationship with shift team by understanding &addressing individual motivation, needs & concern.
• Ensuring compliance with all city, county, state and federal sanitation laws and health guidelines.
• Maintaining a calm presence during periods of high volume or unusual event.
• Daily stock ordering and monthly stock inventory.
• Welcome every customer with friendly manner and make suggestive selling by introducing new product as well as sharing ingredient of product.
• Confidently operate POS system and use correct payment method as per customer.
• Organize and maintain store cleanness as by following brand standards.
• Prepare Quality beverage as per standard and farewell customer with smile and eye contact.
• Work as team and support new staff for training on duty.
• Follow company polices and food safety standard during shift.