IT Technician Support
Global Med Clinic, Jabriya - Kuwait
Total years of experience :5 years, 10 Months
1. Active Directory:
Managing user accounts, groups, and permissions in Active Directory.
Setting up and configuring new user accounts and access permissions.
2. Switch: Cisco & aruba
Performed basic installation and configuration of Cisco and Aruba managed switches using web interfaces and command-line interfaces (CLI) and limit devices (port security), create network segments (VLANs).
3. Access Point (AP): Aruba
Installed, configured, and maintained Aruba access points to ensure optimal wireless coverage for devices.
4. Email System:
Assisting with the setup and configuration of new user accounts and email accounts.
Providing technical support to end users on email-related issues.
Assisting with the maintenance and troubleshooting of the Microsoft Exchange environment.
5. Microsoft 365 license management:
Managing and tracking Microsoft 365 licenses for the organization.
Providing technical support to end users on Microsoft 365-related issues.
6. MS SQL server:
Creating and managing database objects such as tables, views.
Performing backup and restore of the database.
schedule and automate common tasks.
7. IP telephony Avaya:
Installing, configuring, and maintaining Avaya IP telephony systems.
Troubleshooting and resolving issues related to the IP telephony system.
8. Biometric system:
Enrolling new employees and assigning biometric templates.
Monitoring and managing employee’s access to different resources using the biometric system.
Generating reports on employee attendance and time tracking based on biometric data.
9. SentinelOne -Endpoint Security software:
Installing, configuring, and managing SentinelOne endpoint protection platform.
Managing and monitoring the security events and alerts.
10. Graphics design:
Optimizing and editing images for company website, including resizing, cropping and compressing to improve loading times and also banners & sliders
Collaborating with other teams and departments to understand project requirements and design needs.
Helpdesk support for hardware and software issues.
Creating and implementing a database backup and restore plan.
Troubleshooting hardware and software issues.
Identifying and resolving technical problems.
Maintaining inventory and documentation of IT assets and support activitie.