Senior Travel Consultant
ATS TRAVEL
Total years of experience :19 years, 11 Months
Assigned to handle the Global Account- Merck Serono.
• Global Distribution System-Amadeus.
• Handling the Global account of Merck Serono Middle East with a turnover of AED 30 Million
• Negotiate with the airlines to get a group rate as the people will travel as big groups for the events.
• Arrange hotel bookings worldwide along with transfers.
• Provide the documentation information to submit visas.
• Guarantee the lowest and convenient fare to the client by blocking the seats within time limit.
• Secure the lowest fare available and record the cost savings to the clients which will help to continue the business for a longer period.
• Maximize the profit from the bookings by using the GDS in a smart way.
• Arrange Travel Insurances and make the invoice through TRAACS.
• Follow the Air Plus and AETM conditions and use the corporate deals without fail.
• Identify the lowest fare in 3 various markets and chose the lowest to maximize profit.
• Coordinate with Iran, KSA, Lebanon and Jordan based Travel Agents.
• Global Distribution System-Galileo
• Working with World's leading corporate travel management company and assigned as Travel
Consultant to handle the After Hours department.
• Deal the emergency situations of the clients which are occurring after office hours, mostly reissues and rerouting.
• Arrange last minute hotel bookings, flight tickets, ground transfers and car rentals.
• Analyze the situations and solve the problem by taking the right decisions within no time while stranded passengers call from the Airport due to PNR cancellation, overbooking and sudden changes in the travel plans.
• Handle the most complicated and emergency situations with the limited available resources during night time and used FCM Global office contacts to resolve the issue.
• Coordinate with the day consultants about the changes made to the bookings as requested by travelers and handover with the relevant information.
• Handle all the clients of the firm and streamline the process.
• Prepare the invoices on a daily basis and forward to the clients along with the e tickets.
• Handled the Travel Facilitation for University of Calgary.
• Assigned as an In-House Travel Agent / Consultant to CTJV (Chiyoda Technip Joint Venture)
an organization having the biggest LNG project in the State of Qatar (From 2008 To 2011)
• Advise the company’s Travel Coordinators regarding the most convenient route and economical fare; changes of fare system; new cancellation and reconfirmation regulations; flight schedule changes; ticket restrictions; visa basic requirement to travel into a certain state; and other significant information and travel advisories received from the travel carriers.
• Process stream of flight reservation requests; promptly making date and time changes of outbound and inbound flight; Issuing air tickets; rerouting and re-issuance of air tickets, sending visa message to various airlines to meet the Qatar Immigration requirement for mobilization personnel of CTJV.
• Arrange Holiday packages as per the travel requirement and budget of the clients.
• Issue Multipurpose documents through the BSP link for group tickets and holiday packages.
• Assign seats and meals for the clients according to their preferences. Making online check-in and issue boarding pass for the clients.
• Enroll the frequent fliers to frequent flier program.
• Assist the customers to upgrade the tickets using the miles.
• Refunding of Air Tickets using Amadeus System and BSP link.
• Arrange hotel bookings and travel insurance for the overseas trips of CTJV personnel
• Prepare Daily sales report.
• Global Distribution Systems- Amadeus & Galileo.
• Responded to customer travel requests received via all means of business contact (in person, phone, e-mail or fax) for reservations (air, hotel, rental car, charters or other modes of transportation) in an efficient, courteous and timely manner.
• Assisted to plan to determine economical route for air tickets and cheaper rate for hotel accommodations to help walk-in and corporate clients finding a reasonable cost for perfect vacation gateway or best package for business / personal trips.
• Assigned especially to handle passengers traveling to western side and prepare travel insurances if needed.
• Prepare the cheapest, convenient and most economical air route and carriers for tour packages.
• Assigned to deal with two highly demanding corporate clients (Airtel & Hutch) to satisfactorily meet its cost-efficient requirement for air tickets and hotel accommodations and travel insurances.
• Liaise with airline representatives, travel agents and airport authorities as required.
• Refunding of air tickets using Both Amadeus and Galileo system
• Prepare Daily Sales Report.
• Global Distribution System- Galileo.
• Deal with clients and customers on a daily basis.
• Promoted and sold travel products and services.
• Performed all functions relating to the booking, administrative and accounting tasks necessary to process electronic and other travel documents as it related to customer requests and industry requirements.
• Assigned to handle sub agents having bulk business to Middle East and Far East.
• Proposed alternative flight arrangement for financial consideration of general customers and particularly those needing cost-cutting on their travel expense items.
• Prepare daily sales report.