Tharanga Balasuriya, Assistant Manager - Guest Services

Tharanga Balasuriya

Assistant Manager - Guest Services

Grand Hyatt Doha

Location
Qatar
Education
Diploma, Diploma in Airline Ticketing Marketing and Reservation
Experience
23 years, 4 Months

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Work Experience

Total years of experience :23 years, 4 Months

Assistant Manager - Guest Services at Grand Hyatt Doha
  • Qatar - Doha
  • My current job since July 2009

Managing Hotel Business Centre and Guest Services Centre and Hotel Concierge.

Guest Service Officer at Guest Service Center / Business Centre at Grand Hyatt Dubai
  • United Arab Emirates - Dubai
  • July 2007 to July 2009

Assisting daily operation of the department and liaising with Guest / Customers as a front liner

Sales Coordinator at Karamah Trading and Services ( KTS )
  • Qatar - Doha
  • June 2006 to June 2007

Laising with Suppliers in UAE, Communicating and dealing with local clientele as well as actively engaged in daily operation of sales department

Customer Service Officer at Dialog Telecom
  • Sri Lanka - Colombo 2
  • March 2004 to June 2006

Dealing with Customers as a front liner in various branches as well as at Colombo International Airport

Jr. Export Executive at Ceylon Agro Industries
  • Sri Lanka - Katunayake
  • January 2001 to March 2004

Joined the company as marketing coordinator and took over the role of events coordinator followed by Jr. Export Executive.

Key role : event coordination, liaising with export clients, assisting sales are marketing department daily operation.

Education

Diploma, Diploma in Airline Ticketing Marketing and Reservation
  • at International Airline Ticketing Academy
  • May 2005

Specialties & Skills

Guest Service
Front Office
Customer Service
Customer Service / Guest Services

Languages

English
Expert
Arabic
Beginner

Hobbies

  • Hiking , Exploring Nature, Social Service