Shop Manager
Damas Jewellery
Total years of experience :15 years, 1 Months
• Managing and motivating a team to increase sales and ensure efficiency.
• Managing stock levels and making key decisions about stock control.
• Using information technology to record sales figures for analyzing and forecasting future sales.
• Ensuring standards for quality, customer service and health and safety are met.
• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Responding to customer complaints and comments.
• Handling and follow up the customers’ complains, and give solutions in accordance with the Company’s roles and procedures.
• Monitor and supervise the inventory and request products from the department concerned.
• Receive, check, and enter of the goods received to the system.
• Communicate the sales plan to team members and ensure targets are achieved.
• Assist the sales person in case of difficulty.
• Monitoring and arranging of stock.
• Merchandising and inventory of all the products.
• Give high quality of service to ensure customers satisfaction.
• Follow up the customers’ orders and requests.
• Process all purchase orders, prepare and produce accounts payable checks monthly.
• Process accounts receivable and other income deposits.
• Prepare and update monthly budget/actual expenditure and revenue reports.
• Assist to prepare the company’s Financial Report.
• Assist with preparation of new budgets and budget amendments.
• Prepare the pay workers’ compensation and the monthly payroll.