Facility Manager
Como FMS
Total years of experience :16 years, 5 Months
• Responsible for the facility management of all facilities. Integrated Facility Management
• Responsible for the management of 3rd Party AMC service providers servicing a total of 400 Villa, 4 data centres, 15 Sub Stations, 30 Retail Units, 4 Hospitality Units and 3 Command centre sites.
• Responsible for the safety and security of the facility. Ensures compliance with all regulations and guidelines related to the company, municipality code and civil defence requirements.
• Responsible for OPEX, CAPEX, P&L, Budgeting, Costing and Estimation, Partner Management.
• Ensure Periodic Preventive Maintenance & Corrective maintenance checks are in place to reduce downtime. Monitor spending on maintenance to assess work scope that can be transferred to the contractor, DLP coverage, HVAC, Civil, MEP, Safety Security, Chillers, PCS, Pumps & CCTV.
• Advising best practices in maintaining the facility to mitigate risk and decrease expenses.
• Managing Prime Lands, Lusail Data Centers, Retail Units & Project Delivery Offices. Total Staff under Management - 250 Personnel
• Deployed to the client site to audit the management of the facilities.
• Complete process understanding of the Facility Management Department and AMC’s in place.
• On-site inspections of all facilities to site safety and hygienic standards.
• On-site inspection of business activities and government compliances.
• Inspections of Retail spaces, Office Spaces, Factories, Multiple souqs, Incubation Centers, staff accommodations. Verification & Validation of Fire Life & Safety systems along with CCTV Systems.
• Assessment of Building Management Systems, Maintenance Schedules, PPM/CM, Contracted & Call-Off.
• Inspection of lease agreements, lease terms and tenure, business activity and current occupancy rates.
• Inspection of accommodation of employees, work permits, the welfare of the employees and also the living conditions of the employees.
• Reporting all findings to Internal audit with detailed observations and evidence. Providing best practices for the improvement of operations and initiatives for cost-saving.
• Reporting to CEO. The investment is valued at us$40 Million. Greenfield Project.
• Manage the Profit & Loss Statement by maximising top-line revenue and minimizing expense. Key Focus on Bottom line and EBITDA-(C*)
• Responsible for Pre-Opening Budget, and Operational Expenses (OPEX) & Capital Expenditures (CAPEX).
• Create Standard Operating Procedures for the facility.
• Direct Sales Manager to expand upon existing group sales markets to achieve Monthly & Annual Targets.
• Schedule, develop and review Management team and Sales Manager. Driving the Sales team with strategies for groups, tours and travel operators.
• Responsible for proper hiring, orientation, training and development of team members.
• Create career succession goals and creating a culture of promoting from within.
• Ensures compliance with all regulations and guidelines related to the company, municipality code and civil defence requirements.
• Ensures compliance with all facility ambience, gaming and maintenance standards
• Compliance with all cash handling policies and procedures.
• Oversee accounts receivables are collected and accounts payable are submitted
• Working with CEO and Marketing Manager to strategize, plan, implement and follow up on marketing. Develop a presence in the community through CSR programs and online/offline engagement activities.
• Providing direction in Marketing Channels, Topics and creation of content.
• Driving to curate a successful Partnership with Sponsors and Government entities.
• Responsible for Leasing, Tenant Management, In-Park Entertainment, Variable Programs, Guest Loyalty Program, Guest Service Excellence, Food & Beverage, Paid & Media Experiences, Retail, Revenue, Safety, Maintenance, Security & Housekeeping, Mall Management & Facility Management.
• Responsible as the Emergency Fire & Safety Commander and Chief Crisis Manager.
• Responsible for the planning, strategizing and leasing of units within the mall and facility.
• Manage day-to-day leasing activities. Rental negotiations and development of leasing packages.
• Attract, Retain & Renew tenants, sponsors and partners within the mall and facility.
• Negotiation of leases both new and renewals across all categories including Anchors, line units, F&B and leisure. Follow up on the collection of rent/payments owed from tenants and implementation of contractual terms.
• Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution.
• Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations.
• Follow legal procedures concerning facility operations, mall operations and tenant operations.
• Develop and upkeep the corporate mall identity - ensure adherence to corporate brand guidelines.
• Develop and maintain a long term beneficial relationship with all existing sponsors and Retail Groups to ensure continued and future business. Develop a strategic vision for growing the business.
• Defining and implementing the company strategy (restructuring, expansion opportunities, etc.).
• Diversifying the Group activities (market analysis, feasibility study & project management).
• Setting up new businesses from scratch. Food and Beverage, Retail, Toys & Go-Karting.
• ERP integration (Warehouse, Finance, Procurement, Point of Sale and Human Resources).
• 170 Total Staff and 5 Direct Reporting Department Managers.
Key Achievements
• Achieved F&B in Park spending Per Caps of 23% and Retail in Park spending Per Caps of 15% of Revenue.
• Supported in Curating 23 Industry Partners contributing Us$ 2.4 Million in Annual Sponsorships.
• Achieved Repeat Visitation of 36% & Loyalty Enrolment of 7.7%.
• Tenant Occupancy of 94% and revenue of Us$ 560K.
• Managing 3 Attractions in Macau (Warner Bros. Fun Zone, Batman Dark Ride & Golden Reel) costing us$370 Million in Macau. Managing the Water Park and Water-based sports/events of the resort.
• Responsible for Pre-Operations concept design development and management of Dream Play, Dream Works Park in City of Dream, Manila costing us$92 Million. Greenfield Project.
• Responsible for P&L, EBITDA, Pre-Opening Budget, OPEX & CAPEX.
• Rostering show schedule for cinema attraction.
• Supporting Resort Live entertainment for special and seasonal events using live entertainment and appearance.
• Guinness World Record for World’s Largest Selfie & Studio City Monopoly version.
• Responsible for admissions, revenue, retail, F&B, guest experience, safety, operations & maintenance of all attraction’s rides and amusements devices. 290 Total Staff (7 Direct Reports).
Key Achievements
• Achieved 10 Million Visitors in 8 Months of operations & 14 Million Visitors in 2nd year of operations
• Cross-Selling with retail and F&B options to drive revenue higher by 38%.
• Exceeded Revenue Target by 12% and the Net Profit generation exceeded the target by 9.7%.
• Tenancy Rate of 94% achieved - Annual Revenue of Us$ 5.9Million. GLA 7, 900sqm.
• Reporting to Group Chairman.
• Manage the existing operations of 13 parks in UAE, 1 in India. 9 Greenfield Projects & 4 Brownfield Projects.
• Responsible for P&L, EBITDA, Pre-Opening Budget, OPEX & CAPEX, park operations, marketing, sales, events, recruitment, training, finance & sponsorship
• Responsible purchasing of rides, attractions, amusement devices and arcades.
• Development of new markets in Qatar, Oman & India. 300 Total Staff (7 Direct Reports).
Key Achievements
• Revenue achievement of Us$21 Million in 2013. Revenue achievement of Us$23 Million in 2014
• Net Profit Increase from 21% to 27% by increasing revenue by 8%.
• Increased Tenancy rate from 43% to 89% in 7 Months. Rental Revenue of Us$ 3.7 Million. GLA 4, 500sqm.
• Budgeting & Targets
• Marketing Analysis
• Pricing ( Regular & Time-Oriented )
• CCO - Cash Handling
• Guest Satisfaction Program
• Ticketing & Sales
• Counter Queuing, Crowd Control
• Express & VIP Sales Introduction
• ORACLE - PURCHASES & HRMS
• Manpower Management
• Staffing & Scheduling
• Operations Management
• Internal iOSH Auditor
• HR Policies & Procedures - UAE Law
• Training Policies
• Facility Administration
• Content & Post - Sponsorship Management
• Branding & Production
• Customer Service
• ORACLE - PURCHASES & HRMS
• Manpower Management
• Staffing & Scheduling
• Operations Coordination
• Internal iOSH Auditor
• HR Policies & Procedures - UAE Law
• Training Policies
• Facility Administration
• Content & Post - Sponsorship Management
• Branding & Production
• Exhibition stands design, production and execution.
• Managed 30+ Staff
• Payroll,
• Visa,
• Leaves,
• Transportation
• Performance Management
Promoting the loyalty club card
IAAPA Certified Attractions Manager