Technical Support Representative
Transcom Worldwide Philippines
Total years of experience :4 years, 6 Months
Assist customers in fixing their cable and internet services by doing troubleshooting steps, process payments, help customer with their package that will let them maximize their services.
1. Teaching correct usage of the English language in oral and written communication.
2. Educating students on proper spoken and written use of 3. English to enhance their career options.
4. Exposing students to historical and contemporary literature in English. .
5.Teaching effective and retentive reading skills.
6.When teaching non-native English students, closely monitor their comprehension and usage progress.
7.If necessary, using alternative teaching strategies to help students progress and learn more effectively.
8.Establishing an environment that encourages students to learn, increases their interest in English and holds their attention in a fun and exciting fashion.
9. Completing all continuing education requirements associated with your position as an online English teacher.
Outbound customer service agents must be capable typists and have a working knowledge of computers.
Possess excellent communication abilities, and be organized, professional, courteous and resilient in attempting to make a sale.
Since I often take credit card information, I also need to be trustworthy and own at least basic math skills.
Answering both inbound and outbound calls. Making calls to the new potential customers on behalf of products they sell. Handling different queries of the customers.
Manage a team of call center agents. Motivate and encourage agents through positive communication and feedback, be available to assist agents while they are on-the-floor. Monitor the agents and review the agent’s performance.
Answer courteously inbound calls.
Respond to customer inquiries.
Generate customer interest in the services or products offered by the company.
Provide personalized customer service by responding to the needs of the customers.
Ensure feedback from the customer to further improve the customer services.
Manage and update customer databases with the status of each customer.
Coordinate with the dispatch team to send products or provide services on time to customers.
Provide customers with brochures and information packages on products or services.
Build customer loyalty by follow-up of customer calls.
Evaluate problems of the customers and provide logical lasting solutions.
Manage filing, mailing, correspondence and other management tasks.
I took up Human Resource Development Management at Notre Dame of Marble University. I am a loyalty awardee.
