PERSONAL ASSISTANT TO THE CEO
Magical Kingdom Tours
Total years of experience :7 years, 7 Months
• Managed incoming and outgoing correspondence through calls and emails with both the team and clients.
• Established strong professional relationships with personnel at multiple levels whilst remaining flexible to take initiative and meet tight deadlines.
• Organized personal and professional calendars, including reminders and updates for upcoming meetings and events.
• Processed and distributed incoming correspondence to relevant staf, facilitating team communication.
• In-charge of the international sales team for High Net-Worth clients in order to maintain existing partnerships and building new leads.
• Responded immediately to clients questions, issues and comments and found efective solutions when required.
• Researched and created personalized itineraries, presented and handled travel arrangements for high-level clients.
• Dealt directly with VIP & VVIP customers onboard to ensure complete customer satisfaction & exceed expectations.
• Facilitated communication between flight deck, cabin crew & customers to promote smooth operations and to ensure prompt and exceptional service.
• Drove customer satisfaction through positive interactions and personalized service with a wide range of clientele while always maintaining professionalism.
• Operated in compliance with all airline and federal aviation regulations in-line with safety and security procedures.