Hostess
Amata Hotel Group
Total years of experience :2 years, 8 Months
Take the restaurant reservations Check the restaurant reservation book to assign the table Notify the supervisor of any parties of more than six Welcome and greet customers in a warmand friendly manner standards Answer phone call for the reservation Inquire with the kitchen what the daily specials are for the shift Communicate with customers, servers, food runners and bartenders Read the area information Magazine to knowthe area and what is going on Boosted overall service quality Maintained 100% positive feedback rating fromguests
Circulate the room with trays of appetizers and beverages
Greet the guest and help them to find their seats
Serve foods and drinks throughout the event
Assist in planning event and cleaned up the event space
Respond questions, complaints and special requests with genuine care
Support other staff to ensure guest satisfaction
Remove all trash from kitchen counters and floor areas
Prepare coffee breaks, carts and stations with appropriate supplies
Maintain an enthusiastic attitude and adhere to dress codes
Greet guests and present them with the menu
Inform guests about the special items for the day and menu changes
Suggest food and beverages to the guest and also try to upsell
Take food and beverage order from the guest on the order taking
Obtain revenues, accept payments and return the change
Perform basic cleaning tasks as needed and directed by supervisor
Fill in for absent staff as needed
Communicate to the guest and provide assistance with their request
Print closing report and drop the cash with the finance department
Close the shift according to the duty sign
