Operations Manager
MMC
Total years of experience :14 years, 10 Months
Responsible of the entire central production facility, Right form ingredient sourcing, Production, assembly, picking, packing and dispatching.
7 Department
85+ Employees
200+Stores
70+ Products
Responsible for Managing White Bottle Brand
4 Locations
Central Kitchen
64 Employees
ERP Systems
SalesMix creation
P&L Creation
Cost Control
ERP & FMC Systems
Starbucks Operations | M.H Alshaya | Kuwait
Responsibilities
• Report directly to the head of planning being the main point of contact between brand and
its support functions (Supply Chain, Finance, Cost Control & Marketing).
• Using practical, effective communication and planning styles to represent all brands sales
and marketing plans monthly.
• To analyze monthly sales and inventory along with planning and implementing KPI’s based
on actual vs forecast on markets, stores, menu items and on ingredients.
• Responsible for supporting the head of brand services in all brand meetings, presentations
and budgetary discussions.
• Manage and coordinate the monthly forecast consensus meetings by collating detailed
information from area managers on inventory risks from respective markets.
• To assist head of brand services in conducting monthly team meetings with supply chain,
finance, marketing, planning team.
• Provide continuous consultation to the sales and operations planning functions by regularly
reviewing the divisional cost of goods based on budget.
• Review (APL) Approved Product List and identify anomalies such as inactive articles,
incomplete article records, discontinued articles, duplicate codes, etc.
Starbucks Coffee Mena & North Africa
• Under process training for category handling for all markets in MENA
• Responsible for Planning, Creating PO’s and dealing with suppliers to fulfill orders to
replenish warehouse and support delivery from warehouse to store.
• Use of FMCG and part of the migration process to Phoenix
Demand Planning | M.H Alshaya | Kuwait
International House of Pancakes 6 Markets (MENA) 40 Stores
Le Pain Quotidien 4 Markets (MENA) 18 Stores
Potbelly 2 Markets (MENA) 12 Stores
Pizza Express 2 Markets (MENA) 15 Stores
Blaze Pizza 3+ Markets (MENA) 8 Stores
The Hub (Delivery Store) Kuwait (MENA) 3+ Stores
Babel (Lebanese Concept) 4+ Markets 8 Stores
• Analyze Exposure and Availability reports and compile solutions communicated by support
departments.
• Responsible for creating and maintaining a monthly review on quantity & sales by
Brand/Country/Menu items/Ingredient.
• Liaising with Suppliers for project related- invoicing.
• Work with SAP-based forecasting statistical tool (VCP) to analyze future demand.
• Participate on strategic process improvement.
• Analyzing forecast versus actual which will help in future forecasts and publishing a monthly
Accuracy report.
• Analyzing the Inventory report taken monthly and ensuring that the brands are adhering to
company procedures as well as highlighting discrepancies
Dean & Deluca Catering | M.H Alshaya | Kuwait
Business Catering |Prestige Ballroom | Home Catering | Delivery
• Responsible to start up operations catering at the Prestige Ballroom in Avenues Phase IV
• Creation of SOPs and liaising with mall management in signing off the ball room, inclusive
of recruitment, purchasing, administration, Logistics, training and development.
• Managing the entire food and beverage team of 42 staff, plus casuals and support for
catering to Business and @Home Events.
• Responsible for the entire event operation from delivery, service to banqueting set up.
• Creation of the Beverage menu. (Innovated a mini glass pass around drink service)
• Scheduling reservations and special requirements based on event leads.
• Operating the facilities profitably by planning well so each event runs smoothly.
• Responsible for reconciling invoices both from customers and suppliers
• Auditing all catering events and delivery set-up before and after the event
• Professionally manage the allocation of function space.
• Maintaining accurate customer records.
• Selling & up-selling of different brands menu of M.H. Alshaya with a vast experience in
negotiation to close on business opportunities.
• Ensuring proper billing / invoicing for all the events.
Brasserie De l’Etoile | M.H Alshaya | Kuwait
60 Cover French-Style Restaurant famous for serving breakfast and hearty Meals, with a
selection of French desserts. Managed 24 staff for both for FOH & BOH
Café Coco | M.H Alshaya | Kuwait
Café Coco has been developed exclusively for M.H. Alshaya, offering world-class innovative
artisan cuisine restaurant and patisserie. Managed 46 staff for both for FOH & BOH.
6.
London | UK
• Control of food and beverage operation, including room service, restaurant and bar.
• Proactive, clear judgment and planned skills for strategic development.
• Controlled and evaluated the performance of subordinates.
• Controlled cost, wastage and stock based on a monthly inventory plan.
• Handled requisition and maintained par stock.
• Recruited and trained new/permanent staff with their respective duties.
• Created S.O.P for smooth and productive results with continues improvement
• Catered towards customer satisfaction by resolving complaints
Hilton London Metropole | London | UK
• Handled a team of 8 Bartenders and 18 Waiters.
• Catered to all sport events with live telecast and special F&B promotions
• Beer line cleaning, bar health and safety.
• Involved in training new/permanent staff.
• Up selling new cocktails/mock tails
• Cashing up, Outlet closing/opening procedures
• Handled requisition and maintained par stock.
9. Sommelier/Cellar Master
Responsible for Khaymat Al Bahar & Kiosk Pool Bar with a team of 8 Bartenders.
• Worked weekends @ the Trilogy Night Club was responsible for the Light bar out of 7 bars.
Achieved certification for completing 5 Years in Alshaya
3. Project member of the team involved in the cleanup and creation of
new SKU items.
4. Project member of the team to set Menu Item and Ingredient
Hierarchy and 2 different levels across 19 Brands.
5. Part of the Pre-Opening for Veranda, Café Coco, Dean & Deluca
Catering, Mercure London Bloomsbury and Madinat Jumeirah.
London-7.0 Overall Score
WEST level 2
in
Certification in Sciences Stream
courses: 6. Professional Bartending Program