Store manager
Mall of the Emirates
Total years of experience :1 years, 9 Months
M.H.Alshaya.LLC (mothercare) June 2011 - DECEMBER 2011
Dubai - UAE
Store manager (Mall of the Emirates 1 & 2)
M.H.Alshaya.LLC (mothercare) SEPTEMBER 2005 - OCTOBER 2006
Dubai - UAE
Sales Associate
DUTIES & RESPONSIBILITIES
• Analyze sales figures and forecasting future sales volumes to maximize profits by individual targets.
• Updated colleagues on brand and store business performance.
• Touring the sales floor regularly, communicating with colleagues and customers, and identifying or resolving urgent issues.
• Initiated changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
• Dealt with staffing issues, interviewing potential staff, conducting appraisals and performance reviews, provided and organized training and development.
• Ensured standards for quality, customer service and health and safety are met.
• Responded to customer complaints and comments.
• Organized special promotions, supervised visual merchandising and events.
• Recording sales and order information and sending copies to the department merchandiser. Reviewing own sales performance.
• Close monitor of all types of petty cash expenses, staff overtime, company overheads, stationary requirements, transportation, monthly salary reports, absenteeism and sick leave.
• Maintain records of goods ordered and received. Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability.
• Maintaining SOP files, day to day correspondence, filing, preparing memo's and e-mails to management, preparing feedback reports to merchandisers and operational manager, daily check list.
• Weekly Rota for staffs: for proper floor coverage, replenishment and maintenance of high store standards.
• Training sales staff on products and in retail management,
• Reviewed the performance of staff, identified staff training needs and planning training sessions.
• Review staff personal improvement plans in key areas of responsibility.
• Setting daily sales targets, supervising, motivating and monitoring team performance.
• Review purchase order claims and contracts for conformance to company policy.
• Analyze market and delivery systems in order to assess present and future material availability.
• Develop and implement purchasing and contract management instructions, policies, and procedures.
• Maintaining high level of visual standards using brand guidelines, range plan. Prime location of best selling products and promotional products. Window display & Mannequins dressings.
• Stock take planning and stock take conducting.
• Analyzed stock take result and investigation presented.
• Gathering customer information, input customer information through information technology and reported to brand team directly.
• Maintaining relationships with existing customers through regular review visits.
• Ensured and maintained the highest level of customer satisfaction at all times
• Dealt with regular bulk buying customers from other countries, to result high value sales transactions.
• Managed stock levels and made key decisions about stock loss control.
• Managed stock inventory, stock in from warehouse to store and stock out from store to warehouse/stores.
• Stock transfer discrepancy investigated and necessary actions taken to adjust the stock file.
• Recording sales and order information and sending copies to the department merchandiser.
• Evaluated and ensured product availability and stock replenishment received from warehouse.
• Worked closely with brand teams, providing feedback about the product and the range.
• Research and present new ideas for better product display that compiles with company standards.
• Reviewed mystery shoppers report and communicated to colleagues.
• Worked in new store opening projects, product merchandised as per brand standards.
ACHIEVMENTS
Managed top stores: • Mothercare, Mall of the Emirates, team of 26 employees, as store manager.
• Mothercare, Deira city centre, team of 20 employees, as store manager.
• Mothercare, Dubai Mall, team of 35 employees, as administration manager.
• Mothercare, Mall of the Emirates, team of 9 employees, as store manager.
• Mothercare, Sahara Centre, team of 9 employees, as store manager.
Diploma in system management, Aptech (2001-2003)
Diploma in Computer Hardware and Networking, MICE (2003)
12th Standard, H.S.C (National Open School), New Delhi University (1999-2001)