Technical Customer Representative
Teletech
Total years of experience :26 years, 5 Months
Handles inbound calls for Verizon clients in the USA. Answers all technical inquiry using Siebel, Rio Coffeeanywhere, and AIMs programs by answering all technical issues, billing, and troubleshooting of remote controls, cable boxes, phones, router and to assist customers on other inquiries which are related to Fiber optic products & services.
Working in Exploration Department as Senior Admin. Assistant. Prepares statistical report for Director requirements. Arrange flight booking and hotel reservation. Prepares reports for presentations required by the Director. Timekeeping, Petty Cash, Requisitions of different field and office supplies for the department. Routine clerical jobs and coordinates with other departments.
Currently working in Exploration Department as Senior Administrative Assistant. Arrange flight and hotel booking for employees and consultants. Prepares statistical reports for Dept. Director's requirement. Handles Petty Cash, Timekeeping and Requisition of items for field and office use. Coordinates with other departments concerning HR, Financial reports and Purchasing inquiries.
2002 - Present Saudi Arabian Mining Co. (MA'ADEN) Jeddah, K.S.A.
Senior Administrative Assistant
• Provides secretarial and administrative support services in Exploration Department. Includes typing screening mails, answering telephone calls, arranging meetings and appointments, relaying messages, preparing routine correspondence and reports, maintaining a filing system.
• Occasionally assist in the preparation of sampling reports for all rocks samples brought in by our geologist from the field for testing at the laboratory.
• Prepare Timekeeping Task such as Timesheet Summary Report, Field Allowance, Vacation Leaves and Days-in-lieu reports.
• Prepare Monthly Safety Statistics Report to be submitted monthly to the Safety Coordinator as well as Incident Reports for any accident occurred in the job sites.
• Maintain Database file of all employees in Exploration Department.
• Request materials and prepare Petty Cash reimbursement using Oracle software program.
1995 - 1997 Resource Science Arabia Ltd. (RSAL) Riyadh, K.S.A.
Division Head Admin. Assistant
• Assists the Superintendent in his daily duties and responsibilities such as preparing correspondence, reports and takes dictation as well as tying inter-office memorandum.
• Maintains filing system for our division according to Saudi Aramco procedures and other confidential personnel files.
• Maintains stationery supplies, forms, and other necessary stocks for our division requirements.
• Assists in timekeeping tasks and in preparing 8000 Personnel Profile for Saudi Aramco - Riyadh Community Services Division
1993 - 1995 Al Hejailan A/E Consultants Riyadh, KS.A.
Department Support Technical Assistant
• Maintains systematic filing of all confidential files, manuals, and related reports of TRW Logistics Support Team.
• Prepares slides and other presentation materials as required during conference meetings.
• Reminds supervisors consist of five American logistics developers on their appointments, meetings and conferences with Ministry of Defense.
• Recorded, sorted incoming and outgoing mails and other correspondences to be distributed to personnel concerned.
• Type correspondences, memorandum, reports, field and technical manuals including confidential and or technical information.
• Maintains database and filing system of all books, manuals, magazines, and other materials in the library.
• Receives telephone calls, give answer to questions and take messages.
• Responsible for maintaining adequate stock of office supplies.
• Distribute and collect time cards on weekly basis.
• Arrange and prepare travel itineraries, ticket reservation, and hotel accommodation during their temporary assignments.
• Perform other clerical jobs as needed from time to time.
Computer Technology Expertise in Command Software and Hardware (Comptech) and Advance Cookery (Culinary) ACTMA, Advance Competencies Technological Manpower Academy Caloocan City, Philippines Year 2015