customer service representative
Dubai Asset Management
Total years of experience :7 years, 5 Months
Handling inbound, Outbound calls and emails in a professional manner
• Attending customers Enquiries, complaints, suggestions and feedbacks
• Create and distribute marketing materials within the community
• Identify and assess customer’s needs to achieve satisfaction
• Build sustainable relationship and trust with customer through open and interactive communication
• Respond to emergency maintenance and safety calls
• Coordinate and schedule MEP & PPM schedule in the community
• Coordinating schedule for contractors (EX external window cleaning, insulation works etc) and tenants.
• Ensuring delivering of tenancy contracts and Ejari to tenants in a timely manner
• Coordinating with renewal teams to assist tenants with their renewal process
• Coordinating all maintenance request (Major & minor) with facility management
• Arrange Move in and Move out appointment
• Take tenants feedback/suggestion to the management for the improvement of tenants
Living experience in the community
• Escalate unresolved customers complains or inquires to higher management to ensure proper resolution.
• Quality -Follow up calls to ensure that tenants are happy living in the community.
• Making over 100 outbound calls (KPI) for evaluating/scoring the facility management performance monthly
Delivering first class customer experience to uphold the company brand name, Making over 200 outbound calls daily following script and recording details of call on company database using Excel, Oracle and Avaya.
Guiding all customer issues to a satisfactory conclusion and turning customer complains into positive opportunities.
Answering basic customer inquiries and refers more extensive inquiries to the appropriate person/department. Setting up successful sales meeting for property consultant.
worked actively with art director and photography department to execute a successful advertising campaign, wrote sales proposals, participated in brainstorm session with the creative department team, worked with Ms office for administration duties(filing legal documents of clients). Proofread and edited copy.
Bachelor Degree in Mass Media, specialize in Advertising