Martina Forteza

• Updating the new details of the customer on their existing
data on the system.
• Checking and investigating the documents received from
the customers email or from the customer happiness, to
ensure if its correct and complete as per the requirements.
• Maintain the response time and the email volume to track
of how many email has been attended.
• Follows procedure and template to respond to customers to
maintain the professionalism.
• Review and understand the email received how the
customer responds accordingly.
• Checking the customers inquiries and advised and send/
forwarded to the correct department if its out of our scope.
• Merged the customer’s duplicate accounts with the correct
and complete documents received.

• Responsible for preparing source data for computer entry
by compiling and sorting information, establishing entry
priorities.
• Processes customer and account source documents by
reviewing data for deficiencies, resolving discrepancies by
using standard procedures and returning incomplete
documents to the team leader for resolution.
• Verifies entered customers and account data by reviewing,
correcting, deleting, or re-entering data, combining data
from both systems when account information is
incomplete, purging files to eliminate duplicate of data.
• Responsible for Quotation, Account Payables and Account
receivables.
• Maintain updated records of invoices and contracts.
• Follow up with suppliers, as needed to confirm or change
orders.

• Greet and welcome visitors and ensuring they sign in the visitor’s book and informing the relevant member of staff of their arrival.
• Answer phone and route calls to appropriate person.
• Assist the needs of visitors, clients and provide information concerning the services, procedures and guidelines of the
inn.
• Ensure high level of customer satisfaction through excellent sales service.
• Update existing customers information.