Alma Concepcion Wu

Sales
•Increased sales by 20%.
•Promote and upgraded on the existing license, support, and renewals
•Introduced Partners Trade-In Program for end-of-sale and out of support appliances
•Follow up with undecided customers to place the purchase order to ensure hitting monthly target sales.
•Monitor each member's progress towards attainment of periodic renewals KPI's
•Update and provided forecasts to management on weekly, monthly and quarterly basis.
•Maintained healthy relationship with customers and partners.
•Maintain detailed database of contacts and resources.
•Prepare License Renewals and Trade Up Quotes on an urgent basis.

Operations
•Develop and assigned tasks for each of the operations team members.
•Enforced service standards to maintain establishments reputation for excellence.
•Formulated marketing and advertising strategies for continuous business growth.
•Evaluated products to select mixed meeting current customer demand.
•Directed retail and wholesale operations, scrutinizing and improving existing processes to boost efficiency.
•Conduct periodic meetings with the operations team.
•Prepared monthly, weekly, or daily sales analysis and reports as required by the management.
•Prepare proposals, agreements, sales reports, and presentations.
•Actively corresponded with the customers queries and assist them with their requirements.
•Create a smooth workflow between departments, from inquiry, customer order processing, procurement, logistics, and delivery of products to the Customers.
•Supported the Sales Team in attaining sales targets.
•Support the Finance and Accounts Team for their regular reconciliation.
•Support the sales and finance teams to implement and follow the credit control system in the company.
•Provide sales and administrative support involving efficient handling of top and confidential agreements.
•Update the status of sales orders in the ERP System.
•Follow-ups, for the Sales Order Confirmation once the order has been placed.
•Initiate the distribution of License once received.
•Placed above all, the customer satisfaction by creating value-added activities.
•Evaluated staff performance regularly, providing constructive feedback and career development guidance where necessary.
•Advanced company growth objectives by creating robust strategic plans.
•Trained junior staff members on product knowledge and selling techniques, raising overall team competence levels.
•Designed user-friendly dashboards for real-time tracking of sales metrics.
•Streamlined sales operations by implementing efficient process improvements.
•Coordinated cross-functional teams for improved productivity.
•Enhanced customer satisfaction with meticulous oversight of after-sales service.
•Initiated strategic partnerships, leading to market expansion.
•Crafted detailed sales reports for informed decision-making.
•Fostered a positive team environment by promoting open communication and feedback.
•Nurtured key client relationships, resulting in increased account retention.
•Collaborated closely with marketing team, ensuring alignment of sales strategies with promotional activities.
•Monitored sales trends and provided insightful forecast reports to senior management.
•Led the design and launch of innovative incentive schemes, enhancing team motivation and effort levels.
•Planned logistical operations for safe transportation, storage and sale of goods.
•Pursued new business opportunities by forging strong networks and contacting potential buyers.
•Collaborated with cross-company departments, developing new strategies to capitalized on emerging customer trends.
•Negotiated buying conditions and sales contracts to secure lucrative deals.
•Oversaw business staffing and training, building successful, customer-focused team.

Sales
•Managed new and existing Trading and Distribution accounts.
•Maintained customer satisfaction by means of professionalism and understanding their challenges/goals by providing a turnkey solution.
•Assist the sales team in attaining targets, executed a great marketing strategy starting with market research, analysis, and evaluation, continuing with new proposals and changes.
•Streamlined communication for improved team collaboration.
•Built long-term relationships with customers and generated referrals from existing clients.
•Generated new leads and opportunities to maximized revenue.
•Achieved market penetration with targeted sales initiatives.
•Led process improvements to enhance customer satisfaction.
•Boosted brand visibility, resulting in elevated market position.
•Fostered client relationships, leading to increased repeat business.
•Conducted competitive analysis to identify new opportunities.
•Maintained accurate sales records for effective performance tracking.
•Managed key accounts to ensure consistent revenue stream.
•Managed client relationships from early stages of sales process through to post-sales
•Maintained contact with customers throughout sales and pre-delivery process.
•Understood customer needs to craft exceptional sales journeys.
•Established and maintained positive, profitable client relationships through superb communication.
•Qualified prospects to determine future sales possibilities and improve conversion efforts.
•Kept clear, detailed customer records to maximized future sales opportunities.
•Proactively contacted prospective customers to increase sales.
•Delivered outstanding after-sales care through regular communication with customers.
•Built rapport with new and existing customers to boost client retention.
•Increased new business through strategic networking and cold calling.
•Maintained expert product knowledge for persuasive, reliable customer guidance.
•Processed orders and recorded transactions accurately.
•Provided clear, accurate quotes and estimates to prospective clients.
•Grew repeat customer spending through regular updates on new products and services.
•Liaised with suppliers and product manufacturers to action customer feedback improvements.
•Expanded market share by 20%, increasing sales to retailers and distributors.

Operations
•Successfully coordinates, and handled clients in collecting their materials from their facility to our facility with 95% satisfaction from the clients.
•Successfully coordinated and handled customs clearances with 97% customer satisfaction.
•Successfully coordinated and handled clients with the help of Tecom Representative for the seal cutting.
•Successfully made Destruction Photos and Certificates with 100% satisfaction from the clients.

Admin and Others
•Dealt tactfully with all administrations, and office-related matters within the organization.
•Effectively updated and maintained project calculations.
•Effectively handled payment follow-up with customers in a timely manner.
•Organized and filed all the necessary documents for future reference (hard and soft copy).
•In-charge of maintenance and tidiness of the office.
•Entered Bills / Expenses in the accounting system every end of the month.
•Handled petty cash for small expenses and emergencies of the company.

Inside Sales and Administration
•Serve as an initial point of contact in company. Deal tactfully with all administration and office related matters within and outside of the organization.
•Assistance to MD, Sales Managers and Sales Team on certain tasks, as per request.
•Support the sales team in attaining targets, execute a great marketing strategy starting with market research, analysis and evaluation, continuing with new proposals and changes.
•Handling sales coordination for all Middle East, Germany and Singapore region includes order acknowledgement and follow up intimating customer regarding materials availability, invoicing, shipping documents, preparation and materials delivery coordination with customer.
•Oversee, Certificate of Origin, Legal documents coordination for shipments clearance.
•Delivery management includes planning, warehousing, distribution and transportation services. Monitor vendor reliability, dependability and establish contacts with prospective suppliers.
•Effectively handled payment follow up with customer in timely manners.
•Prepare and maintain follow ups on Sales Quotations made for clients, negotiating terms and cost best suited for them.
•Create, maintain and update the Product Specification Sheets for ready reference for Sales Team.
•Maintain files (Soft/Hard) and other Department records including those pertaining to Vendors, Bids, Quotes and other correspondence.
•Updating inventory sheets of products, resolves discrepancies if found any and perform audit to keep clear records and reports.
•Manage the After Sales complaint and documentation and coordinate with the Sales Manager, Technician and Client on how to resolve the problem.
•Handle complete facilities and office infrastructure set up and upkeep. Ensure enough quantity of supplies and equipment to support operations.
•Handle Landline, Mobile and Internet contract administration. Coordinating with Etisalat if there are some issues regarding the billings, connections, etc.

Administration
•Delegate and disseminate information to clients, customers and sales consultants regarding product range, prices and promotions.
•Ensure timely product deliveries.
•Provide daily sales report for top management.
•Organize office needs and maintain open communication with the team.
•Supervise and in-charge of daily tasks in Sales Processing Department.
•Monitoring of Customer Orders and Invoicing
•Making decisions when there are urgent queries / issues with end customers, agent or shop floors.
•Report to the Managing Director.
•Monitoring of daily delivery schedules.

Administration
•Attend telephone calls and payment follow-ups.
•Credit and collection in charge.
•Preparing sales invoices for counters.
•Filling of important documents for accounts.