Operation Manager Cum Administrative Coordinator
Proguard Facility Management
Total years of experience :9 years, 9 Months
Planning and Coordinating administrative and HR activities.
Overseeing the full recruitment cycle.
Handling internal and external communications professionally.
Handling client related / employee queries in a timely manner.
Preparing LPO, Job Order, Proposals, Contracts etc.
Provided exceptional support to managers, co
workers and other departments thereby enhanced
internal client satisfaction and retention.
Reduced office expenses by adopting cost
effective strategies resulting in improved process
efficiency and profit margin enabling the
employer in reaching business objectives.
Enhanced employee satisfaction and retention by
fulfilling employee requirements through effective
negotiation strategies with internal stake holders.
Reduced lead time in process approvals by
restructuring admin procedures thereby
protected corporate brand image of the organisation.
Demonstrated excellent customer service skills by
assisting marketing department in promotional
activities.
Planning and coordinating administrative and HR
system and procedures.
Managing client centric administration and
ensuring client satisfaction.
Overseeing the full recruitment cycle, short listing
of suitable candidates, induction, training and
performance management of employees.
Writing the terms of employment and contracts
for new employees.
Carrying out large volumes of filing with
accuracy and efficiency.
Responding & resolving administrative problems.
Managing related legislative, regulatory and
compliance issues.
Handling highly sensitive and confidential
information related to HR and Accounts.
Reviewing and updating the company CRM excel
database including client files, new deals and leave
trackers.
Preparing monthly attendance and annual leave
Processing immigration paperwork, Visa Procedure,
Labor cards and Legal Documents Renewal.
Dealing with redundancies, gross misconduct,
and maternity leave issues.
Working with recruitment agencies to source for
candidates for specific job positions.
Sending notification to employees on required
documents before their visa expires and handle Visa
processing for all the staff and coordinate with PRO.
Typing letters, reports and other documents often
of a confidential nature in corporate house style.
Handling client/employee requests and queries
in a timely manner and actively seek feedback.
Developing an improvement plan to align business
operations towards client satisfaction.
Maintaining relationships with key clients and
corporate clients.
Reviewing utilities consumption and strive to
minimize costs.
Handling external or internal communication or
management systems.
Monitoring inventory of office supplies and the
purchasing of new material.
Responding to emergency situations or other
urgent issues.
Maintaining staff by assisting recruiting, selecting,
orienting, and training employee.
Assisting in the short listing of suitable candidates from applications.
Welcomes new employees to the organization by conducting orientation.
Managing the medical insurance of employees,
registering new joiners and cancelling of resigned.
Managing the exit process, gratuity and EOSB calculations, declaration of company assets, formal handover and exit interview.
Designing HR Manual and writing job specifications.
Controlling costs and ensuring that they do not
exceed budgets.
Employee engagement & improving HR procedures.
Implementing Human Resource Management System.
Handling employee salary/benefit details and
ensuring timely payroll processing.
Following up with appraisals, Increments,
Benefits and Incentives, and related paperwork.
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