Deputy manager
Icici Bank
Total years of experience :9 years, 7 Months
• Verified KYC documents meticulously, adhering to disbursement memo checklist to minimize errors.
• Scrutinized documents against sanction checklist, ensuring compliance with loan requirements prior to disbursement.
• Managed dispatch of documents to central head office post loan disbursement, ensuring seamless operational flow.
• Realigned daily foreign exchange rates to meet customer requirements, ensuring competitiveness in the market.
• Regularly updated currency rates in response to market fluctuations and implemented procedures to address counterfeit notes and currencies.
• Managed diverse transactions including international fund transfers, domestic transfers, and corporate transactions on a daily basis.
• Facilitated the opening of WPS accounts for different companies, including processing required documents and issuing salary cards for employees.
• Processed utility bills and assisted customers in opening national bonds to facilitate regular savings.
• Conducted telex transfers to different countries in multiple currencies including Euro, Pound, and Dollar, meeting diverse customer demands effectively.
• Proactively resolved customer inquiries regarding transactions, demonstrating expertise in concepts such as AML, KYC, EDD, CDD, OFAC, USA PATRIOT ACT, and FATF.
• Collaborated with unit compliance officers and AML Heads to ensure customer adherence to required documentation, effectively resolving complex customer issues while upholding best policies.