Managing Director
Holmes Online
Total years of experience :28 years, 10 Months
Holmes Online is a self-contained online company, taking an online concept from idea to reality. Concretely, this
has involved the (partly remote) management, website development, market implementation and mobile
application development of www.fixitforme.ae and www.eventertainer.com.
In addition, Holmes Online is a partner to European mobile application companies, accompanying them in the
integration and business development of existing European applications into the Middle East market. These
partnerships include market research, feasibility, legality, cultural and language adaptations.
* In addition to Sales Manager duties as outlined below, responsible for Country Compliance, legislation, labor
contracts, team management, and team integration of newly acquired Medion.
* Providing inspiring leadership and organizational skills, for delivery of strong results and introduction of new
products to market.
* Focus on change management, customer communication, budget and cost control, internal and external audit,
roadmap management and process improvement
* Following the global restructuring of the organization, aligning the newly created North region with new requirements, re-designing LAM / GAM and ISR teams to ensure full geographical coverage within Benelux and the Nordic countries to ensure the achievement of quarterly targets of Euros 35 million.
*Liaising closely with System Integrator and Acquisition teams to develop Accounts and customer base by providing all-round in-country support.
*Solely responsible as Executive Sponsor on seven global accounts conducting strategic quarterly business reviews with each of them
* Undertaking a leading role in the acquisition of a minimum of 2 new global accounts per quarter with minimum
spend agreement of € 10 million annually.
* Hosting quarterly territory review meeting with EMEA senior leadership team as well as weekly account plan
reviews with direct reports. Overall people management, identification and implementation of individual
personal development opportunities for each team member.
Sales Manager Enterprise and Public Sector
* Organizing, motivating and leading sales team to ensure combined performance of the team, as well as performance of individual team members
* Evaluating and setting targets in accordance with regional directive, utilizing incentive schemes to motivate team members to reach or exceed sales targets
* Recruiting and training sales staff, and allocating areas to sales executives accordingly
* Liaising with customers within the sector to ensure thorough follow-up and outstanding customer service delivery.
* Liaising with other line managers to ensure timely delivery of orders and ongoing business success
* Reporting back to senior managers on market and performance and providing market knowledge to determine the most successful movement forward
* Maintaining detailed knowledge of the company’s products or services and keeping abreast of what competitors are doing
* Identification of new business opportunities and the development of marketing strategies
* Achieved sales of 28 Mio (112% versus budget) due to successful turnaround, realignment and ongoing management of the designated sales team
* Conducting one-on-one reviews with Local Account Managers in 9 countries in EMEA to build more effective communications, analyse training and development needs, and provide insight for improvement of Local Account Managers’ sales and activity performance.
* Adhering to all company policies and business ethics codes and ensuring they are communicated and implemented within the team.
* Preparing and implementing action plans by Account Manager as well as by team for effective search of sales leads and prospects.
* Providing timely and accurate feedback regarding performance, revenue and bottom-line impact.
* Achieving combined average team performance of 126% across the covered region.
* Developing business plan and sales strategy for ING account that ensured attainment of company sales goals and profitability
* Creating and conducting sales proposals, presentations and RFP responses
* Ensuring all Regional and Local Account Managers met or exceeded activity standards for prospecting calls, appointments, presentations, proposals and closes
* Delegating authority and responsibility with accountability and follow-up
* Responsible for hardware and services sales within the public segment of the Dutch market
* Winning annual notebook project with Technical University Eindhoven (1620 notebooks, €1.7m), multiple year contracts with Wageningen University and University of Maastricht and ‘SURFdiensten’ notebook project
* Responsible for OEM and ODM technology hardware and services revenue.
* EMEA Revenue: € 308 Mio (124% versus target), 12 FTE’s within Sales and Sales Support
* EMEA served customers: Hewlett Packard, Dell, Siemens, Apple, Gateway, IBM, NEC, Sony, Medion, DSG International and Vobis AG
* Direct implementation and commercial management of Service Level Agreements (SLA) and marketing plans with customers and strategic business partners
* Provide leadership in the development of Account Managers, Program Managers, Customer Relations Officers and their individual business goals
* Manage clear set (new) business strategies and business goals, continuously communicated and aligned with organization
* Function required extensive travel visiting customer and Quanta locations in Europe, USA and Asia
* As ISG Manager responsible for the introduction and implementation of ISG products and services within EMEA region
* Managing virtual teams of Account Managers, Program Managers, Technical Account Managers and Validation Group technicians. Virtual teams were located in Limerick, Bothell, Boston and Singapore
* Revenue: Océ Technologies € 9 Mio, Siemens € 3.8 Mio, Agfa € 1.3 Mio. (Revenue+38% and profit +56% versus target)
* Externally overall responsible for commercial and operational relations with clients
* Responsible for OEM/ODM technology services and hardware sales. This role covers direct sales in large/strategic deals in order to gain market coverage in specified areas
* EMEA Revenue: € 115 Mio (ODM 5%)
* EMEA served customers: Hewlett Packard, Compaq, Dell, Apple, Gateway and IBM
* Responsible for direct implementation and operational management of end-to-end logistics and service programs
* Responsible for retention and development (50%), acquisition (30%) and developing specific solutions based on the ODM products (20%)
* Function required extensive travel visiting customer and Quanta locations in Europe, USA and Asia
* Responsible for planning, allocation and timely delivery of qualified employees
* Compiling training courses, including evaluation and examination
* Arranging training courses in 8 countries, i.e. Venezuela, Germany, Sweden, Yemen, Saudi Arabia, Aruba, United States of America and Australia
* Responsible for setting up and implementing service and logistic programs
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: Academy for Physical Education (ALO)
