Head of IT Operations and Application Support
Consolidated Contractors Company
Total years of experience :20 years, 7 Months
IT Operations:
- Managing the IT Operations for multiple projects.
- Providing the complete design and setup for all telecommunications.
- Setting up and supporting a Virtual Server Environment. (ESXi Servers, VMWare vCenter Server, VMWare vSphere Client, Virtual Switches).
- Managing and supporting multiple Physical and Virtual servers. (Domain Controllers, Exchange, SQL, WSUS, SCCM, Lync, Backup, Barracuda, Application, Printing, File Servers)
- Configuring Cisco Routers and Managed Switches. (VPNs, VLANs, EtherChannels, Access-Lists, Nating).
- Implementing Backup and Recovery strategies to prevent data loss.
- Handling the IT Budget for the projects and allocating costs as per actual usage.
- Implementing ITIL standards and procedures.
- Coordinating with the Client to ensure that all requirements are met as per contract.
- Coordinating and following up with suppliers and third-party service providers.
- Setting up and managing a Service Desk system.
- Administering CCTV and Wireless Access Points.
- Performing audits and ensuring that all systems are compliant with company procedures.
Application Support:
- Analyzing business processes and business requirements.
- Making recommendations for solutions/improvements and transforming business requirements into automated software.
- Coordinating in business analysis sessions to understand the business processes, conducting trend analysis and translating them into technical solutions that save time, eliminate redundancies and improve quality.
- Working closely and following up with the Application Developers to achieve the required outcome.
- Applying system upgrades/updates in a testing environment before live implementation.
- Performing data audits, linking different databases to create various progress reports.
- Supporting several in-house applications; Accounting, Payroll, Timesheet, Document Control, Procurement & Warehousing Management, Piping & Engineering Management.
Career Progression:
• 2017 - Head of IT Operations and Application Support
Heading the IT Operations and Application Support for multiple projects around the UAE.
• 2011 - Head of IT and Document Control
Heading the IT and Document Control Departments of the project.
• 2010 - Sr. IT Support Engineer
In charge of the IT Operations and Application Support of the project.
• 2006 - IT Support Engineer/Team Leader
Leading the IT Operations Team of the project.
• 2004 - LAN Administrator
Supporting the IT Network and Hardware Infrastructure.
Establishing a small Office Network, installing Network Printers and supporting various hardware and software applications.
Rating: Very Good
IGCSE O'Levels and A'Levels