Head of Operations (Contract)
SAM Labs
Total des années d'expérience :16 years, 7 Mois
Lead all manufacturing, supply chain, HR, and legal counsel workstreams for a (B2B & B2C) educational technology business operating in the US and EMEA regions. Directly responsible for 5 team members, the upkeep of technology solutions & integrations throughout the organization, owning the creation and execution of company-wide metrics and goals through industry standard KPI's and company OKR's and managing relations with stakeholders across the US, APAC, and EMEA.
Key Accomplishments
• Scaled down 22% (£80k) stock liabilities a single quarter, through launch of dedicated OKRs and S&OP strategies.
• Cut warehousing and distribution cost by £110k p.a. through closure of sites and new 3pl sourcing.
• Generated 40% supply chain cost savings through OKRs by switching to new packaging supplier for multiple SKUS.
• Reduced manual order processing time by 80% by introducing and implementing CRM - ERP system integrations (Hub Spot - NetSuite/Oracle).
Tasked to lead and execute a large-scale project to relocate high value medical laser and optics manufacturing & warehouse facility from Israel to the UK. This included the sourcing and operational planning of new warehouse & manufacturing sites as well managing all ongoing purchasing, quality control, IT, HR, H&S, Legal Counsel, Client facilities, customer services and managing a team of four.
Key Accomplishments
• Sourced new facilities in the UK and successfully relocated medical & optical assets/inventory +£7m in value.
• Set up a new warehouse, commissioned manufacturing site as well as managed and passed ISO9001 & MDD external audits within 6 months.
• Designed and rolled out new tender strategy for PCB electronics, Optical devices & CNC Metal parts saving 20% in supply chain cost.
End-to-end supply chain, logistics and operations strategy consultant for partners and suppliers across EMEA & APAC. Lead a dedicated team of 3 to
engage in the most valuable supplier relationships on eCommerce strategies, demand planning, and transformational supply chain projects. Setting and
achieving strategic operational, individual, team, category, internal, and external stakeholder OKRs.
Key Accomplishments
• Managed the Outdoor & Seasonal Décor Category generating £7m GRS.
• Achieving various strategic operational, individual, team, category, internal, and external stakeholder OKRs improving customer experience.
• Consulted with and monitored the operational performance of +20 Suppliers totalling an overall business revenue of +£500m.
Control over the operations of B2B & B2C E-Liquid bottling manufacturing by managing a team of five within, warehousing, production, HSE and
engineering. Responsible for introducing a strategic KPI framework and governance structure to measure, manage and react against performance, create,
and manage to budget, reduce COGS, improve efficiency, train staff, maintain equipment, standardize work, and deploy ERP, MRP & WMS system
solutions to support businesses' growth and needs.
Key Accomplishments:
• Increased OEE +20% through implementation of new Engineering/Maintenance training and SOPs within the first 90 days.
• Executed major structure and production shift review generating resource saving of £500k p.a.
• Secured £200K p.a. saving through CAPEX investment into automating production packing processes through new machinery.
• Created detailed Capacity Utilization Model for effective S&OP planning.
Directly responsible for the B2B & B2C demand planning, production scheduling, purchasing, Inventory management, production scheduling,
warehousing, and distribution of Europe’s largest own label Snacks and Crisps manufacturer. Trusted to develop and execute a supply chain strategy that
aligns with the company's overall business goals.
Key Accomplishments:
• Nominated workstream leader of major company 24-month transformation project with McKinsey & Company.
• Generated +£1.3m in profitability over 12-month period (18-month ROI) through initiation and delivery of multiple improvement projects.
• Designed and managed a detailed S&OP and MPS demand planning process and project managed multiple ERP (SAP) software integrations.
• Sourced, negotiated, set up, and controlled multiple external warehouses & 3pl solutions to accommodate business growth
Managing all B2B & B2C Transport & Distribution networks, establishing and maintaining good relationships with stakeholders, overseeing the inventory
levels of raw materials, and finished products whilst monitoring and controlling logistics and supply chain costs to stay within budget. Responsible for
managing developing two supply chain professionals.
Key Accomplishments:
• Reduced overall transport spend by +£3m through effective RFQ process, negotiating SLAs and product packing & placement reviews.
• Increasing OTIF service to customers from 80% to 98% through introducing KPIs, rigorous supplier performance monitoring, and detailed
tendering processes.
•Managing a team of up to 2 Purchasing / Buying Assistants
•Planning, sourcing, developing, and managing a range of food products generating over £50m turnover per year
• Maintaining set budgets and reaching long term targets
•Maintaining strong business relationships with suppliers and ensuring margins are optimised through effective negotiations and product analysis
•Creating joint strategies with key stakeholders to develop business growth using key market and consumer insights
• Continual strategic monitoring of sales and turnover performances
•In-depth ability to analyse and compare market trends and consumer demands
•Creating and managing strategic Product & Packaging development projects including experience in delivering to NPD deadlines
• Supporting the development of the overall company business strategy, nationally and internationally and creating long term growth,
innovation pipeline and procurement plans
•Sole manager and coordinator of Lidl GmbH UK's international export business
•Negotiating with suppliers to introduce new products in over 23 different countries across Europe
•Regularly liaising with over 23 different countries regarding the implementation of the new products and NPD
•Created a detailed database to manage and monitor all of Lidl UK's export business
•Coordinating and logistically planning international promotions across 23 different countries with an estimated stock value of £280 million+ per promotion
• Identifying, negotiating, and coordinating logistical arrangements for
•Strategically price promoting a range of products on a weekly basis
• Generating turnover targets of approximately £7.5 Million per week
•Influencing company growth by planning and analyzing promotional profit margins
•Developing and executing promotional themes based on market trends and customer demands
•Coordinating promotional advertising
•Developing and introducing new promotional concepts, i.e., XXL promotions
•Making decisions, multitasking, communicating efficiently, filtering through and organizing large amounts of data
•Preparing and maintaining large Microsoft Excel templates and overviews
•Working on my own initiative and unsupervised.
HND in Law
Completed GCSE & A-Levels in Abudhabi 1997 - 2001
