Director - HR
Sutherland Global Services
مجموع سنوات الخبرة :24 years, 11 أشهر
Sutherland Global Services Private Limited (Nov 2005 - Nov 2006, Feb 2007 - present)
A Leading BPO established in 1986 and headquartered in Rochester, New York. Leading Provider of BPO services for the Technology, Telecommunications, Retail/e-Retail, Banking & Financial Services, Insurance, Mortgage, Travel & Hospitality and Healthcare verticals.
Key Roles:
TALENT ACQUISITION:
Director -Talent Acquisition - (August 2012 - till date)
• Overall Hiring - South India
o Leading the Talent Acquisition Team for Cochin
o Strategize and implement Hiring plans along with the key business stake holders
o Managing the recruitment life-cycle for sourcing the best talent from diverse sources after identification of the need in accordance with Business objectives.
o Planning all staff level requirements by assessing present and future needs of the organization.
o Designing and implementation of various recruiting policies and best practices.
o Leadership Responsibilities - Directly manages Talent Acquisition Senior Managers and Managers. Directs, supervises and coordinates work activities of direct reports. Responsible for performance management of team members. Creates and communicates the vision for the recruitment team and develops goals and objectives based on staffing, development and team skills.
o Strategizing Hiring Plans, Budget Control, and Cost Optimization by strategizing source mix and curtailing external Agency Usage. Strategy Development for meeting quarterly Hiring and Joining Targets
• Recruiting Tool Implementation
o Played the role of the India Geo Lead for a Recruitment Behavioral Assessment tool being rolled out globally. The role involved liaising with different stake holders to obtain the right data and provide it to the vendor post validation. Conducted Training across all the 4 Locations in India during the Global Roll out process.
Assistant Manager - Talent Acquisition (Nov 2005 - Nov 2006)
• Managed volume hiring in Chennai
o End to end hiring candidate Life cycle
o Lead the Recruitment Back Office Team
o Recruitment of quality resources for key customer accounts defined SLA’s
o Campus Hiring & Job Fairs
EMPLOYEE RELATIONS / PROGRAM HR:
Deputy Manager / Manager - HR (Feb 2007 - Nov 2010)
o Facilitate as HR contact for various employee Engagement activities.
o Define a structured Engagement Plan across business units
o Conducts skip level meetings and One-on-ones.
o Meet with the Team Leaders/Managers and Teams at regular intervals to understand their concerns and to apprise them of any HR updates
o Generating floor intelligence report - A monthly discussion with the VP of the program to discuss the major issues
o Grievance Handling - To understand employee grievance and to give them a permanent solution on the same
o Floor support - To conduct focus groups and one-on-ones to understand the motivation level on the floor and plan for activities accordingly
o Policies - Implementation of HR Policies rolled out by CHR and provides critical support and feedback in the process.
o Performance Management system - To ensure authenticated data reaching the right person for appraisals
o Code of conduct implementation - To ensure each employee follows the code of conduct of the organization
FUNCTIONAL SPECIALIST GLOBAL HRMS:
Sr. Manager / Director HR (Nov 2010 - Aug 2012)
Was nominated as the Functional Lead for India, Egypt and UAE since August 2010 based on the performance in the Recruitment Assessment Project and the overall understanding of the Sutherland HR processes.
Intimately involved in the design for a major enhancement within the application to support the service delivery processes.
Coordination of events in support of the program such as setting up workshops, testing, organizing training, managing change.
Provided extensive post-go live support to establish the changed process as the go forward approach
As a Staffing Specialist I handle the entire life cycle of Temporary Hires for clients across locations based from Bangalore. At present I am handling a quantum of 500 numbers of associates at various levels
Post Recruitment activities
Conduct Associate Induction Programmes
Providing necessary and accurate data to the payroll department within the deadlines
Query resolution within the time specified
Statutory Compliance Management
Assisting in implementing internal and external processes
Senior Executive - HR.
• Recruitment & Selection
Receiving Skill sets from various Department Heads & Clients. Calling of candidates, First-level sourcing & filtering, Scheduling interviews for short-listed candidates, Organizing and conducting First Level interviews/tests as applicable, Post-interview follow-up, Offer letters to suitable associates, Confirmation of acceptance. Have a track record of filling up the slots for International call centre and US Accounts Back Office positions independently
.
• Staffing
As a HR Generalist I am expected to handle the entire life cycle for Temporary/Fixed Term Hires for Bangalore clients. The current numbers would be in excess of 300 staff for various employee segments from Executive/Associate level to High Skilled Software Consultants. The work involved:
• Recruitment/Selection
• Conduct Associate Induction Programs
• Employee Joining Formalities
• Monthly Processing of remunerations and benefits
• Query Management
• Statutory Compliance Management
• Recruitment & Selection
Receiving Skill sets from various Department Heads, Calling of candidates (Consultants, References, Notices, Advertisements), First-level filtering, Scheduling interviews for short-listed candidates, Organizing interviews, Post-interview follow-up, Offer letters to suitable candidates, Confirmation of acceptance.
• Induction
Scheduling meetings with personnel concerned, Coordinating seating & facilities, Documentation (Joining Report, Medical Report, Certificates, Mode of pay option), Briefing on Company background & personnel policies
• Salary and Benefits administration
Salary processing based on inputs (Attendance, Advances, Standard deductions, Optional deductions), Generation of pay slips and advice to Finance, Coordination with external agencies, Processing of Staff Loans, Superannuation and Gratuity benefits
• Maintenance & Administration of Employee Leave Records
Leave Administration as for employees, Verification with supervisors and department heads in regard to employee leave with due reference to the Factories Act and related rules
• Maintenance & Termination of Contracts
Creation of Employee File, Assessment for Confirmation, Communication given to & received from employee, Exit process
• Training
Preparation of Training Calendar in consultation of HODs, Nominations from HODs, Communication to personnel, Coordinating with external agencies, Feedback, Evaluation
• MIS
Generation of periodic reports (Staff strength, Profile, Cost)
• Staffing
Deputation of personnel based on department requirements, Consolidation of Time Sheets
• Social occasions
Coordinating arrangements for sports meets and get-togethers
• Others
Laisoning with Provident fund, ESI, Inspector of Factories, Local Bodies, Management Representative for Domestic Enquiries, Inter personal Relationship, Industrial relations
• Maintenance & Termination of Contracts
Creation of Employee File, Communication given to & received from employee, Exit process, Full and final settlement inputs.
• Administration
Arrangement for social functions, arrangement for the travel for senior personnel, arrangement for the local travel for the employees