Toqa Mhmd

• Managed and optimized digital documentation and filing systems, ensuring secure and efficient record
keeping.
• Supported management with IT-enabled scheduling, reporting, and data analysis tools (Excel, digital
forms, and shared platforms).
• Processed tenders by digitizing key data and ensuring accurate information flow within company
systems.
• Maintaining Schedules and updating calendars for multiple managers and multiple departments.
• Managed high-volume multi-line phone systems, efficiently routing customer calls to appropriate sales
and department teams.
• Resolved complex customer inquiries and complaints promptly, enhancing overall client satisfaction.
• Audited and reconciled invoices against delivery notes to guarantee 100% billing accuracy.
• Designed templates and digital reports, contributing to improved workflow automation and efficiency

• Trained PIFSS employees on the Correspondence Management System (CMS), improving digital
adoption.
• Provided technical support for system errors, troubleshooting issues, and escalating bugs to IT
developers.
• Collaborated with EBLAs IT team to test, document, and enhance system performance.
• Acted as a bridge between non-technical staff and IT teams, ensuring smooth communication and
problem resolution

• Organized and maintained electronic records and databases, ensuring data accuracy and compliance.
• Provided basic IT support to office staff, including troubleshooting software and hardware issues.
• Supported the accounting department with digital tools for receipts, documentation, and data entry.
• Coordinated schedules and meetings using collaborative IT systems for improved efficiency.
• Assisted with implementation of storage and archiving solutions for office operations.

• Taught Mathematics, English, and IT to students (Grades 1-6) with learning difficulties.
• Adapted teaching methods to accommodate diverse learning speeds and abilities.
• Encouraged digital literacy by introducing students to basic IT skills in an engaging and supportive
environment