Senior Information Technology Specialist
American University in Dubai
Total years of experience :18 years, 0 Months
Responsible to maintain fully functional computer laboratories, classroom computers with respective software, Printing and scanning devices, Projectors in order to ensure availability to improve the educational program
Responsible for providing technical support for all campus users (students, staffs, faculties, and administration personnel) on Windows and Macintosh operating systems
Administration of Microsoft Active Directory, Microsoft System Center Configuration Manager(SCCM), Faronics Deep Freeze, Manage Engine Service Desk
Responsible for optimizing, troubleshooting Windows Update operation and keep all Windows clients up to date in the campus using System Center Configuration Manager
Responsible for troubleshooting software and licensing issues by communicating with product vendors
Responsible for troubleshooting network issues and enhance network performance through monitoring and performance tuning
Configure and manage Avaya Switches, Avaya Routers, Wireless controllers, DSL/ADSL Routers and Access points as required
Managing Telephone system using Avaya Unified Communication System and Avaya call pilot Manager
Responsible for setting up laptops, printers, audio and projectors for events and conferences
Responsible for creating operating system images, applications, packages in System Center Configuration Manager for remote deployment
Creating batch files and scripts to automate various tasks
Updating the university website and its contents as per the requests from various departments
Maintain a fully functional classroom and laboratory environment for students (PCs, Printers, Network, multi-media, Classroom Projectors)
Provide technical support for all campus users (Students, Staffs, Faculties, and administration personnel) on windows and Macintosh operating systems
Manage and Troubleshoot computers, Telephones, Mobile Phones, Tablets, Printers, Scanners and Photocopiers
Managing entire Telephone System using Nortel Telephone manger and call pilot
Imaging of Computers, and Laptop using Symantec ghost
Plan, implement and support the network and computing infrastructure plan
Manage and coordinate IT projects according to specifications and schedules
Support, Troubleshoot IT hardware, Software and act as helpdesk support
Upgrade existing systems, automate and schedule preventive maintenance
Solving end-user problems
Troubleshooting, Administration and support of Windows server 2003: Active Directory Management, domains, group policy, Exchange Mail Servers, security & authentication
Troubleshooting, Administration, Symantec Ghost image creation and restoration and support of Client computers (Windows XP) on Dell, HP, Acer & Apple Brands
Crash Recovery of Data
Scheduled Backup of Staff emails (Outlook/Outlook Express) and other data
Maintain weekly automated update schedules for all PCs
Assembling Desktop PCs, repairing Printers, Laptops
OS Installation (Windows Servers and Desktops)
Configuring Network Printers and Scanners
Configure Networking through Hub & Unmanageable Switches
On-site support to the clients for troubleshooting Computer Hardware & Software
Network Patch paneling, cabling & troubleshooting
CGPA: 8.1 Second mark in my class.
CGPA 7.0