Division Coordinator
Danway LLC
Total years of experience :15 years, 4 Months
• Serves as office coordinator for an assigned division or well defined organizational unit, independently planning and coordinating day-to-day operations, functions, and services; directs, coordinates, and reviews assigned activities and operations including assigned accounting, administrative support, and technical, and/or programmatic service areas.
• Assigns work activities, projects, and programs to assigned staff; reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems; recommends improvements in work flow, procedures, and use of equipment and forms; implements improvements as approved.
• Assists management staff in collecting, compiling, and analyzing information from various sources on a variety of specialized topics related to programs administered by the position or by management staff; participates in the preparation of reports that present and interpret data, identify alternatives, and make and justify recommendations.
• Performs a wide variety of complex, responsible, and confidential duties for management staff and other staff as assigned; relieves staff of administrative work including investigating and answering complaints and providing assistance in resolving operational and administrative problems.
• Directs and participates in the maintenance of a calendar of activities, meetings, and various events for assigned staff; coordinates activities with other City departments, the public, and outside agencies; directs and participates in coordinating and processing staff travel arrangements.
• Screens calls, visitors, and mail; provides information and assistance including responding to sensitive requests for information and assistance; researches information related to City regulations and division policies; assists the public and other City staff in interpreting and applying City policies, procedures, codes, and ordinances.
Guest Service Agent Mövenpick Hotel & Resorts (Dubai)
Aug 15 2010 - at Present
Company background: Mövenpick Hotels & Resorts is an international hotel chain with Swiss
roots. These origins manifest themselves in our passion for hospitality and our love for detail. Fully
committed to these values, we strive to implement them by ensuring quality, reliability and care with a
personal touch, in line with our maxim "Passionately Swiss(TM)". In everything we do.
For several years, it has pursued a policy of diversification in two clearly defined directions with four and five-star service where every individual guest can expect each stay to be a unique and special
experience. As guests enjoy an individual and professional service, they know they can feel at home in every Mövenpick Business Hotel or Holiday Resort.
Duties & responsibilities:
• Handles busy Arc Console, Receiving external and internal calls.
• Manage the Guest Service Center on day to day office communication, faxes, e- mails, coordinating with courier companies and receiving incoming/outgoing
mails/documents.
• Handling all restaurants reservations on ResPak. Handling all guest request and complains on Guest Ware.
• Deal with all guest requests. Print out Competitive sets reports from Opera.
• Business Center receptionist
Receptionist Drake International (South Africa)
Temp Assignments Lynelle 021 - 4253300
Receptionist Soma Initiative (Pty) Ltd
March 03 2009 - 13 September 2009 (South Africa, Cape Town)
Company background: The Soma Initiative (Pty) Ltd is at the forefront of 'Occupational Disability
Assessment' assisting Trustees in determining the true extent of an employee's functional limitations and associated occupational handicap, thereby providing the professional expertise to guide Trustees in the validation or repudiation of any particular disability claim.
Duties & responsibilities:
• Handles busy switchboard, direct calls to the relevant personnel and disseminate
important matters to all concerned staff.
• Arrange travel arrangements of staff (local & international);
• Manage the reception on day to day office communication, faxes, e-mails,
coordinating with courier companies and receiving incoming/outgoing
mails/documents.
• Receive/greet visitors and direct them to the concerned person.
Secretary to GM/Personal assistant Juta & Company Pty
March 5, 2002 - October 3, 2008 (South Africa, Cape Town)
Company background: Juta & Company Pty is regarded as the leading Publishers in South Africa.
For over 150 years, Juta & Company Pty publish Academic, Law and Double Storey books.
Duties & responsibilities:
• Publish Assistant for 7 Publishers (screening calls, making travel and meeting arrangements)
• Handles busy switchboard, direct calls to the relevant personnel and disseminate important
matters to all concerned staff.
• Manage the reception on day to day office communication, faxes, e-mails, coordinating with courier companies and receiving incoming/outgoing mails/documents.
• Drafts contracts correspondence between local and international Authors.
• Prepares minutes of meetings, memorandums and follow-up payments from other companies
• Maintains company files with references for fast/efficient retrieval of the needed documents
• Organizing travel schedules for all staff as well as hotel arrangements to company visitors
coming from other countries whenever required.
• Receive/greet visitors and direct them to the concerned person.
• Perform other administrative and office support activities for multiple project managers
Public relation & Marketing Health and Racquet/Virgin Active
May - 2000 - December 2002 Cape Town, South Africa
• Sales and marketing
Call Centre Operator Truworths Ltd
February 2001 - February 2002 Cape Town, South Africa
Duties & responsibilities:
• Handles administrative / inquiry, quotation & procurement of suppliers, filing, inventory and management of data files.
• Assist the Document Control Officer in tracking and recording all project documentation.
• Facilitate the consultants and researchers on the conduct of survey to other places.
• Maintain/update confidential files of customers and other related documents.
• Inbound and outbound queries
Receptionist MeloMed Management Pty Ltd
March 1998 - April 2000 South Africa, Cape Town
Duties & responsibilities:
• Handles busy switchboard, direct calls to the relevant personnel and disseminate
important matters to all concerned staff.
• Arrange travel arrangements of staff (local & international);
• Manage the reception on day to day office communication, faxes, emails,
coordinating with courier companies and receiving incoming/outgoing
mails/documents.
• Receive/greet visitors and direct them to the concerned person.
TRAININGS ATTENDED: Continuum negotiating by the Keystone Group (Reg. CK2003/057223/23) South Africa
Time Management by the Keystone Group South Africa
High School Senior Certificate Aloe High, Cape Town, South Africa