Resident Life Coordinator
Abu Dhabi University
Total years of experience :11 years, 7 Months
Creates and facilitates residential life activities, to cultivate a sense of community amongst housing residents ➢ Supervises, supports and trains resident assistants in the area of assigned responsibility ➢ Establishes relationships and ongoing communications with residents to support their individual growth and development ➢ Utilizes available technologies to engage residents and promote residential life programs and activities ➢ Serves as the first point of contact for conflict resolution, mediation and crisis management related issues ➢ Implements and enforces university and student housing policies and procedures effectively ➢ Manages the status of room occupancy, maintenance, building access and key inventory ➢ Files all housing related documents appropriately and in an organized manner ➢ Maintains and updates database of residents’ contact details and room information ➢ Coordinates with other administrative units to facilitate cleanliness, safety and security protocols
Communicating with registration department in order to coordinate and plan the allocation of accommodation;
Arranging repairs and maintenance of the facilities;
Supervising the work of cleaning staff and ensuring standards are maintained;
making sure adequate security for the building is provided;
Ensuring the smooth running of accommodation facilities, including the safety and well-being of students and guests;
Arranging the booking for the daily and the weekly transportation needed for the accommodation
Preparation of students files, handbooks and making sure the files are signed by their parents
Works directly with students to support processes and solve problems related to registration, financial aid, and payments. Serves as liaison with main campus offices to facilitate processes and problem resolutions
Entering students information in the banner
Bank Account Opening for Different business
Providing ATM Debit, Credit Cards and Everything that related to Bank Accounts
Contacting Customers in order to receive their Returns Cheques and Update the status of the cheque in the system and if customer received it or not
Verifying signature of who have the authorization and the Limit of his/her Signature
Providing customer support for the car loan department such as Payment of car loan instalments, liability letters, Release letter
Technical support for technician in the field of the work
Ability to deal with Etisalat system CBCM, PMS, FOS:
Rescheduling services order in Etisalat system
Reporting remarks of the pending tasks of every technicians
dealing with different customers with different culture with understanding of their complains and ability to resolve them with the resources available
Customer quality calls for confirming the services activation
