Human Resources Manager
Doha College
Total years of experience :19 years, 9 Months
• Management of all aspects of the HR function ensuring compliance with current employment legislation and industry best practice.
• Management of relationships with vendors providing immigration/PRO services, medical and life insurance provision, recruitment agents, real estate agents and banking services.
• Working with the Finance Manager on annual budgeting forecasts and responsible for the recruitment budget.
• Providing advice and guidance on the interpretation and application of HR policy.
• Management of relocation and on-boarding of new overseas and local hires.
• Development, review and implementation of HR policies and procedures, including introduction of new recruitment policy, probation period assessment policy and exit interview policy.
• Introduction of new candidate management system for recruitment and improved recruitment practices.
• Selection, development and implementation of a new integrated HR/Payroll system to improve HR data capture and reporting.
• Advise and work with the Senior Leadership Group on all HR related matters, taking proposals before them and onto the DC Management Committee for consideration and approval.
• Provided internal consulting and advice on employment relations and performance management to injury claim branch network (20+ branches across the North Island).
• Oversaw handling of disciplinary and grievance matters including control of issuing of associated documentation.
• Coached managers and team leaders on management of performance related issues and counselling of employees.
• Provided internal consulting and advice to all operational areas - sales and service contact centre, claims and vehicle collision centre (300+ employees).
• Managed sickness, absence and other performance related issues including co-ordinating investigations and disciplinary meetings.
• Reported and analysed turnover, absenteeism and exit data.
• Managed restructuring and change management projects.
• Organized and managed internal staffing of project positions for multi-million $ LNG project.
• Developed and implemented HR policies, procedures and supporting HR documentation including local terms and conditions, special recognition programme, overtime guidelines and compensation and benefits structure.
• Managed the recruitment, selection and on boarding of locally hired employees.
• Supervised and oversaw the training of two Qatar nationals in office administration skills.
• Managed development of local HR website.
• Created new local payroll process and supporting payment claim forms working with Qatar Finance team.
• Oversaw all expatriate staff secondments into QG3 project and liaised with QG3 business services to streamline secondment process to aid effective cost recovery.
• Developed and controlled expatriate arrival and orientation process.
• Managed and controlled HR Administration activities including new employee processes, salary and benefits administration, expatriate policy administration, terminations and headcount reporting.
• Oversaw the preparation of payroll for direct hire employees and local policy payments for expatriates.
• Organized and verified the input of data into HRIS system for annual performance management process.
• Represented Qatar on MENA HR technology projects including introduction of SAPHR and estaffing tool.
Promotion following merger between Phillips Petroleum and Conoco
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• HR Lead for Britannia Operator Ltd, a joint venture with ChevronTexaco reporting into Britannia General Manager and generalist HR support to Global Information Services and Geoscience functions. (300 staff approx).
• Managed organizational restructuring including handling of severances, position changes, demotions and transition positions.
• Communicated changes to employment terms and conditions, compensation and benefits across business groups.
• Rolled out new performance management process and conducted associated training.
• Directly supported the Senior HR Representative across all aspects of HR administration. During this time was assigned as Acting Senior HR Representative - UK, covering my manager’s maternity leave
• 6 month assignment as lead HR Representative providing internal consulting to offshore operations and well engineering groups for Phillips Petroleum reporting to the Operations Manager.
• Supervisory responsibility for two HR Assistants.
• Managed disciplinary investigations following incidents on offshore installations, including breaches of substance abuse policy.
• Analyzed feedback from employee survey and suggested implementation of action steps to address key issues identified.
Temporary position whilst seeking a permanent role
The CIPD Professional Education Scheme was taught at postgraduate level and the fields studied were: Professional Management Foundation Programme (PMFP) - Management Processes and Functions, Corporate Environment, Managing Human Resources and Managing Information Systems. Three Electives - Employee Resourcing, Employee Development and Employee Relations. A Management Report.
Certificate in Personnel Practice awarded by the UK Institute of Personnel and Development.