Learning and development in charge
Misr Technology Services
Total years of experience :12 years, 5 Months
• Liable for directing and conveying specialized and deliberate Training to legislative and non-legislative entities including the following: The Egyptian Customs Authority, National Food Safety Committee, General Organization for Export and Import Control, Damietta Port Authority, neighborhood merchants, Manufacturers, Customs' Clearance Offices, Maritime Shipping Agencies, and MTS Staff, including Operations Staff, Customer Services Representatives, Technical Support, and Call Center Agents.
• Liaise with all of the above-mentioned entities coordinating training requirements and sessions via Media and Direct Calls.
• Consistently update specialized informative conveyance and presentation Skills.
• Create educator materials (course frames, foundation materials, educational materials, and Training Aids).
• Advocate Adult Learning, Training Delivery Skills, Transfer of Learning
• Creating and Using Audio Visual Media and Materials
• Promote Computer and Distance Learning Technology experience.
• Evaluate learners all through the preparation period.
• Creates and manages programs that promote and encourage succession planning and career development opportunities for Associates.
• Analyzes and identifies organizational needs and develops strategies to address learning, development, and cultural needs.
• Develops implements, facilitates, and evaluates training methods and programs for all production positions.
• Develops implements, facilitates, and evaluates training methods and programs for a variety of topics including leadership, soft skills, organizational development, and other programs as needed.
• Develop and implement employee engagement strategies for departments and divisions.
• Evaluate and coordinate external training opportunities while maintaining budget responsibility.
• Schedules and tracks associate training programs, attendance, and certifications.
• Preparing reporting using Key Performance Indicators (KPIs).
• Collaborating effectively with subject matter experts in the preparation of technical training needs analysis, training assessments, and practical hands-on training initiatives.
• Reviewing training feedback to identify areas for continued improvement.
• Maintaining procedures related to the training administration tasks (Create Standard Work Documents).
• Creating and maintaining records of training validation for each learning program.
• Analyzing training needs and developing a training developmental plan in coordination with the training department.
• Keeping Records for Training expenses and sending accruals to finance monthly to ensure alignment and proper budget control.
• Implement meaningful, relevant, employee, and manager training, and development activities that link to company goals and objectives and meet the needs of managers.
• Review evaluations of training courses, objectives, and accomplishments.
• Conduct training needs analysis and design and implement a training plan with input from business heads. Manage costs to budget.
• Implement and oversee programs that increase efficiency, strengthen employee knowledge and abilities, improve leadership, and maintain the overall health of a company.
• Conducts needs analysis studies and confers with managers and supervisors to determine training needs.
• Researches and selects outside consultants and trainers to conduct training in specific topics when and if needed.
• Plan and oversee the implementation of all induction and orientation methods.
• Coordinates established training courses with technical and professional courses offered by specialized training institutes.
• Initiate and sustain a learning needs analysis process and develop a Learning Strategy.
• Have an understanding of e-learning techniques, and where relevant, be involved in the creation and/or delivery of learning plans.
• Ensure the delivery of learning and development needs of staff as planned/ needed.
• Evaluate training and learning programs and their impact on staff knowledge and practice, and organizational goals.
• Monitor and review the progress of trainees through questionnaires and discussions with managers and staff.
• Identify and assess the training needs of the organization through job analysis, career paths, and consultation with managers.
• Develop individualized and group training programs that address specific business needs.
• Develop training manuals that target tangible results.
• Implement effective and purposeful training methods.
• Effectively manage the training budget.
• Evaluate organizational performance to ensure that training is meeting business needs and improving performance.
• Assess employees’ skills, performance, and productivity to identify areas of improvement.
• Drive brand values and philosophy through all training and development activities.
• Effectively communicate with team members, trainers, and management.
• Create a curriculum to facilitate strategic training based on the organization's goals.
• Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.
• Manage the technologies and technical personnel required to develop, manage, and deliver training.
• Keep abreast of training trends, developments, and best practices.
• Designing and expanding training and development programs based on the needs of the organization and the individual.
• Considering the costs of planned programs and keeping within budgets as assessing the return on investment of any training or development programs is becoming increasingly important.
• Developing effective induction programs.
• Devising individual learning plans.
• Producing training materials for in-house courses.
• Managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the organization.
Studied Computer science for 4 years with all specializations and gained a lot of certificates in programming and networking and computer interface in both core Windows and web applications.