Pasindu Jayakody

Use market trends and data insights for demand forecasting and
Train and supervise staff to uphold service excellence and guest

Executed targeted marketing strategies to boost brand visibility,
customer reach, and revenue.
Managed OTAS and reservations with effective pricing and yield tactics
to maximize occupancy.
Built strong customer relationships through personalized service and
prompt communication.

effectively, tuming challenges into opportunities to exceed

• Demonstrated success in coordinating marketing campaigns, including
= Proven experience in managing front desk operations with a focus on
delivering exceptional customer service.
= Possess excellent telephone etiquette, adept at handling inquiries, and
directing calls to appropriate personnel.
= Skilled in performing various administrative tasks such as scheduling
appointments, managing calendars, and organizing meetings
= Proven ability to handle multiple responsibilities simultaneously,
ensuring all tasks are completed with accuracy and ef