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Tshering Yangden, Crew trainer

Tshering Yangden

Crew trainer·McDonald

Kuwait

High school or equivalent, Commerce And Communication

Work experience

Total years of experience: 5 years, 6 months

Crew trainer

April 2024 - Present

McDonald

As Salimiyah, Kuwait

April 2024 - Present

Instructing, motivating, scheduling, and training employees in proper food handling techniques and
safety procedures.
Verifing store procedure Training crew members for day-to-day work, including customer service,
food preparation, and cleanliness.
Monitoring staff performance and ensuring adherence to sanitation standards and safety
procedures..

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

service crew

March 2023 - Present

Mac Donald

Sabah as Salim, Kuwait

March 2023 - Present

handled customer complaint professionally and resolved issues to maintain positive dining experience.
Assisted with takeout orders and to go packaging during busy hours.

Company industry:
Catering, Food Service, & Restaurant

crew service

January 2021 - Present

Macdonald

Al Kuwait, Kuwait

January 2021 - Present

Company industry:
Industrial Production

Service Crew

April 2023 - April 2024

Mcdonalds Kuwait

As Salimiyah, Kuwait

April 2023 - April 2024

Greet customers, take orders, and serve food with a friendly attitude.
Prepare menu items following hygiene and safety standards.
Maintain cleanliness of workstations, dining area, and kitchen
Assist team members during busy hours and ensure smooth operations
Operate POS systems and handle payments accurately

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Norbu Academy high school

December 2019

December 2019

High school or equivalent, Commerce And Communication

Bhutan

GPA (point): 12 out of 20

GPA (point): 12 out of 20

Skills

CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
ENGAGEMENT SKILLS
Intermediate
ENGAGEMENT SKILLS
Intermediate
EXPECTATION MANAGEMENT
Intermediate
EXPECTATION MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MENTORSHIP
Intermediate
MENTORSHIP
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
Sales
Beginner
Sales
Beginner

Languages

English

Expert

Hindi

Beginner

Training and Certifications

Certifications
Certificate
Employee of the Month Certificate Employee of the Month Cuertificate
Class XII
Certificate in Commercial Accounting
certificate in Accounting
Royal institutes in Management
Sep 2021