Tufail Ahmed أحمد, Customer Service Executive

Tufail Ahmed أحمد

Customer Service Executive

ADCB

البلد
الهند
التعليم
ماجستير, International Business
الخبرات
5 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :5 years, 10 أشهر

Customer Service Executive في ADCB
  • الإمارات العربية المتحدة
  • يوليو 2018 إلى يوليو 2018

Conducting inbound and outbound sales calls, customer
care and service support.
* Specialized in insurance.
* Cross-selling of loan, credit card and its services.
* Successfully achieving monthly and quarterly targets.
* Maintained detailed knowledge of Product or Service
portfolio to competently and expertly advise customers.
* Utilizing software, databases, scripts, and tools
appropriately.
* Used expert sales and negotiation skills to secure
bookings, providing excellent levels of customer care
throughout.
* Maintained detailed, accurate records of liaison with
prospects and active clients to maintain quality
compliance.
* Delivered to sales and service targets with positive,
proactive work ethic, maintaining excellent self-
development to continually exceed management
expectations.
* Adhering to all company policies and procedures.

Service Manager في Master Industries
  • الهند
  • مايو 2016 إلى مايو 2017

B2B (Business to Business)
* Supply chain management.
* Built and strengthened strategic relationships with
vendors.
* Offered detailed product advice to maintain client
satisfaction and generate repeat business.
* Ensure compliance on all the pest control products are
within company standards.

Business Development Executive في HBJ Capital Services Pvt Ltd
  • الهند
  • ديسمبر 2014 إلى فبراير 2016

Providing stock market trading and investment
recommendations.
* Maximized sales opportunities through follow-up to
establish long-lasting customer relationships and
generate repeat business.
* Handling client complaints and redress them soonest.
* Achieving sales targets.
* Embraces team work.

Sales Executive في Prop Garden Estates Pvt Ltd
  • الهند
  • نوفمبر 2013 إلى ديسمبر 2014

Assisting in buying or selling of properties for clients.
* Counseled new buyers to enhance sales opportunities.
* Showed residential properties and explained features,
value and benefits of available homes and plots.
* Advertised properties to general public via networking,
brochures, adverts and multiple listing services to
maximize exposure.
* Developed close relationships with area realtors and
promoted builders to boost referral network.

الخلفية التعليمية

ماجستير, International Business
  • في Sikkim Manipal University
  • مارس 2016
دبلوم, PGDBM
  • في Jain College
  • مارس 2013

بكالوريوس, BBM
  • في Mahajana's (University of Mysore)
  • مارس 2011

Specialties & Skills

Customer Service Management
Stock Market
Real Estate
Advertising
Sales and Marketing
BENEFITS ADMINISTRATION
BROCHURE DESIGN
CUSTOMER RELATIONS
FEATURES
NETWORKING
MARKETING
TEAMWORK
COMMUNICATION SKILLS

اللغات

الانجليزية
متمرّس
الهندية
متمرّس
الأوردو
متمرّس