Senior Bank Teller
National Bank of Kuwait - NBK
Total years of experience :6 years, 5 Months
Act as the point of contact with the Saudi central bank (SAMA) for processing transactions.
Manage the processes of cash withdrawals and deposits in the Saudi central bank (SAMA).
Hand over clearing checks to other banks' representatives at the Saudi Central Bank (SAMA). Carry out the teller's usual daily duties per bank policies and procedures.
Investigate and resolve complaints and discrepancies. Process complex or unusual customer transactions and handle complex inquiries.
Present efficient and quality customer service that meets optimal sales and service performance standards.
Performed the Head Teller's responsibilities and functions in cases of his absence.
Managed client-related documents, information, and financial transactions in an organized, efficient, and secure manner.
Helped customers with basic transactions, such as making deposits and withdrawals.
Understood customers' needs and introduced suitable products and services, such as credit cards and saving bonds.
Reconciled cash drawers at the end of each shift, counted and packaged coins and currency, and solved discrepancies. Scrutinized risk in each transaction to identify fraudulent transactions and prevent losses.
Utilized cash register software to track, record, and store transactional information and created reports.
Handled customers' issues and concerns and provided the required information regarding products or accounts.
Responded to inquiries about opening new accounts or transferring funds between accounts.
Served as the customer liaison point with other bank departments when necessary.
Supplied information about bank products and services to potential clients.
Carried out customer-requested research, including printing statements and check copies.
Promoted bank products and services to enhance upsell opportunities.
Provided customers with operational support while using digital banking services.
Worked constantly to find satisfactory solutions to customer problems.
Bachelor's in Investment and Finance (Finance and Banking Institutions) GPA 2.95/4.00, Taif University – 2011.