Business Analyst
Halliburton
Total years of experience :16 years, 9 Months
• Develop strategic business plans, operating budgets, and actual expenses for effective insight into short, intermediate, and long range planning.
• Supplies sufficient data for informed decisions regarding exploitation of existing market opportunities and development of new market opportunities to meet and exceed corporate objectives.
• Providing training and guidance to individuals engaged in well site service work.
• Reviews performance data to identify trends and opportunities for performance improvement.
• Promotes the use of the Halliburton Management System (HMS). Promotes and Encourages safety and service quality.
• Monitors on-site field performance assessments (End of Job Customer Survey (EJCS)/ Key Performance Indicator review).
• Assists employees with Human Resource Development and Human Resources issues (i-Learn, PPR). Trains, mentors, and assesses competencies of employees engaged in well site service work.
• Coordinates and assists with the Correction, Prevention, and Improvement (CPI) process for PSL.
• Investigates and performs follow-up activities on unplanned events and/or jobs. Investigates accidents, injuries and incidents within assigned PSL.
• Coordinates the hiring process for assigned PSL; in concert with Human Resources.
• Interviews potential candidates for PSL.
• Working with the performance developments coordinator (PDC) on Halliburton University training to deliver it to the field personnel.
• Working with the Technical Professional to ensure the right equipment’s to be used for each rig and as per the DOS
• Preparing DOS.
• Service Quality. (Monitoring operation efficiency, operating hours & None productive time).
• Handling the Key performance indicator & Customer satisfaction survey. (KPI&CSS).
• Inputting time sheets and service entries in SAP system.
• Develop and deliver Taproots, Safety meetings, and competencies for employees.
Planning & Coordinating crew changes, logistics, equipment’s distribution / utilization and for 150+ employees.
Preparing and delivering oral practice Conversation Club sessions for student who wished to improve their Arabic language skills.
Key skills: communication, organization, using initiative and understanding the needs of students.
• Wide experience in call center supervision of major financial institution.
• Made outgoing sales calls to encourage existing customers to upgrade
• Operated within a team to reach targets
• Assisted with coaching new staff members
• Service customer enquiries, determine customer needs and provide solutions with regards to their banking requirements
• Educate customers on product options and technology issues
• Manage customer and bank privacy
• Manage and pass on customer feedback
• Effectively use a variety of computer programs to access
Level C1 of the Common European framework - Effective Operational Proficiency
General Science & English
AL Alamiah Institute, Diploma in Computing and Technology, Saudi Arabia (General Rating for Graduation - Very Good)
Al-Mubarakiya Private Secondary School, Saudi Arabia (Grade -73.66%, Good)