عدي شادها

Sr techincal support engineer في Veritas

• الهند - بونة
• أشغل هذه الوظيفة منذ ديسمبر 2017

Technical Proficiency:-
 Client Tools & System: Exchange Online, Exchange Server, Windows PowerShell, Active Directory, DNS, DHCP, Timber and Directory Synchronization tool.
 Ticketing Tools: Customer Assistant Portal (CAP), MS Solve and Work Surface.
 Client and Server Operating Systems: Windows Server 2008 R2 2012, 2012 R2, 2016 and client operating systems
 Exchange Server Versions: 2007, 2010 and 2013.
 Completed training for VMware ESXI 5.5, vCentre server, vsphere client.
 Understanding of Azure concepts like Storage, Compute, Networking, portal
 Hyper V, Storage, Windows and Veritas clusters, Veritas and Windows volume manager.

Supported Technology: Hyper-V, Veritas Clustering, Veritas Data Insight, Veritas Cloud 2.0, Veritas Volume Manager, Info scale, Veritas Resiliency platform

Convergys

• يونيو 2013 إلى ديسمبر 2017

في Sybase

• الهند
• سبتمبر 2012 إلى يونيو 2013

Role:
•Handling calls and emails for SAP/Sybase employees located globally
•Creating tickets and assigning them to level 2 or relevant teams.
•Worked on ticketing tools like Remedy, service center, CSS, service now
•Creating P1 tickets and notifying the appropriate boards.
•Installing and configure android, blackberry and iPhones using Afaria.

Technical support engineer في Vcustomer

• الهند - بونة
• ديسمبر 2008 إلى أبريل 2010

Role:
•Configuring and Troubleshooting on wireless/wired cisco/Linksys devices like: Router, switches, range expanders, print servers, access points, adapters.
•Troubleshooting on laptop/desktops (Windows XP/2000/98/95/ MAC) for any wireless issues.

Worked in Mphasis-An HP company Pune