uday chaddha

Sr techincal support engineer at Veritas

• India - Pune
• My current job since December 2017

Technical Proficiency:-
 Client Tools & System: Exchange Online, Exchange Server, Windows PowerShell, Active Directory, DNS, DHCP, Timber and Directory Synchronization tool.
 Ticketing Tools: Customer Assistant Portal (CAP), MS Solve and Work Surface.
 Client and Server Operating Systems: Windows Server 2008 R2 2012, 2012 R2, 2016 and client operating systems
 Exchange Server Versions: 2007, 2010 and 2013.
 Completed training for VMware ESXI 5.5, vCentre server, vsphere client.
 Understanding of Azure concepts like Storage, Compute, Networking, portal
 Hyper V, Storage, Windows and Veritas clusters, Veritas and Windows volume manager.

Supported Technology: Hyper-V, Veritas Clustering, Veritas Data Insight, Veritas Cloud 2.0, Veritas Volume Manager, Info scale, Veritas Resiliency platform

Convergys

• June 2013 to December 2017

at Sybase

• India
• September 2012 to June 2013

Role:
•Handling calls and emails for SAP/Sybase employees located globally
•Creating tickets and assigning them to level 2 or relevant teams.
•Worked on ticketing tools like Remedy, service center, CSS, service now
•Creating P1 tickets and notifying the appropriate boards.
•Installing and configure android, blackberry and iPhones using Afaria.

Technical support engineer at Vcustomer

• India - Pune
• December 2008 to April 2010

Role:
•Configuring and Troubleshooting on wireless/wired cisco/Linksys devices like: Router, switches, range expanders, print servers, access points, adapters.
•Troubleshooting on laptop/desktops (Windows XP/2000/98/95/ MAC) for any wireless issues.

Worked in Mphasis-An HP company Pune