Udhaya Kumar Kumar

Tracked and analyzed fuel consumption to detect inefficiencies and reduce costs
Maintained coordination with drivers to collect feedback on vehicle performance and issues
Monitored daily vehicle inspections (DVIR) to identify and resolve issues proactively
Ensured timely renewal of insurance, registration, and permits
Managed AMC with service providers and Maintained records of service history, insurance, and regulatory compliance
Coordinated vehicle inspections before and after trips to ensure safety standards
Coordinated with workshops and vendors for timely repair and servicing

• Acted as the primary point of contact for customers, handling service inquiries and
repair requests
• Diagnosed vehicle issues and provided accurate cost estimates and service
recommendations
• Coordinated with technicians to ensure timely completion of maintenance and repair
work
• Scheduled service appointments and managed workflow to optimize efficiency
• Maintained detailed service records, invoices, and customer history in CRM systems
• Communicated repair status updates and explained technical information in a clear
manner
• Ensured high customer satisfaction by resolving complaints and providing follow-up
support
• Promoted additional services, parts, and preventive maintenance to increase revenue
• Processed billing, payments, and warranty claims in compliance with company policies
• Followed safety standards and quality control procedures in all service

Acted as the primary point of contact for customers, handling service inquiries and repair requests.
Diagnosed vehicle issues and provided accurate cost estimates and service recommendations
Coordinated with technicians to ensure timely completion of maintenance and repair work
Scheduled service appointments and managed workflow to optimize efficiency
Maintained detailed service records, invoices, and customer history in CRM systems
Communicated repair status updates and explained technical information in a clear manner
Ensured high customer satisfaction by resolving complaints and providing follow-up support
Promoted additional services, parts, and preventive maintenance to increase revenue
Processed billing, payments, and warranty claims in compliance with company policies
Followed safety standards and quality control procedures in all service.
Resolved service-related complaints within 24 hours by coordinating with the workshop and parts teams.

• Managed complete PDI operations, ensuring vehicles met OEM quality and safety
standards before delivery
• Coordinated with sales, service, and logistics teams for timely vehicle readiness and
smooth dispatch
• Identified and resolved mechanical, electrical, and cosmetic defects prior to customer
handover
• Maintained PDI documentation, compliance records, and ensured adherence to audit
and safety standards
• Processed and submited warranty claims with accurate documentation, ensuring with
manufacturer guidelines and company policies.
• Coordinated with service advisors, technicians, and vendors to validate claims and
resolve discrepancies efficiently.
• Monitored claim status, approvals, and reimbursements, reducing delays and improving
turnaround time.
• Maintained detailed warranty records, reports, and data tracking using ERP/CRM
systems.
• Improved claim acceptance rate by ensuring proper documentation, root cause analysis,
and adherence to quality standards.

Managed complete PDI operations, ensuring vehicles met OEM quality and safety standards before delivery
Coordinated with sales, service, and logistics teams for timely vehicle readiness and smooth dispatch
Identified and resolved mechanical, electrical, and cosmetic defects prior to customer handover
Maintained PDI documentation, compliance records, and ensured adherence to audit and safety standards.
Verified vehicle accessories, documentation, and registration readiness before customer delivery.
Processed and submitted warranty claims with accurate documentation, ensuring with manufacturer guidelines and company policies.
Coordinated with service advisors, technicians, and vendors to validate claims and resolve discrepancies efficiently.
Monitored claim status, approvals, and reimbursements, reducing delays and improving turnaround time.
Maintained approval rate 75%-90% & warranty records, reports, and data tracking using ERP/CRM systems.
Improved claim acceptance rate by ensuring proper documentation, root cause analysis, and adherence to quality standards.