Udhaya Kumar Kumar

• Tracked and analyzed fuel consumption to detect inefficiencies and reduce costs
• Maintained coordination with drivers to collect feedback on vehicle performance and
issues
• Monitored daily vehicle inspections (DVIR) to identify and resolve issues proactively
• Ensured timely renewal of insurance, registration, and permits
• Managed AMC with service providers and Maintained records of service history,
insurance, and regulatory compliance
• Coordinated vehicle inspections before and after trips to ensure safety standards
• Coordinated with workshops and vendors for timely repair and servicing

• Acted as the primary point of contact for customers, handling service inquiries and
repair requests
• Diagnosed vehicle issues and provided accurate cost estimates and service
recommendations
• Coordinated with technicians to ensure timely completion of maintenance and repair
work
• Scheduled service appointments and managed workflow to optimize efficiency
• Maintained detailed service records, invoices, and customer history in CRM systems
• Communicated repair status updates and explained technical information in a clear
manner
• Ensured high customer satisfaction by resolving complaints and providing follow-up
support
• Promoted additional services, parts, and preventive maintenance to increase revenue
• Processed billing, payments, and warranty claims in compliance with company policies
• Followed safety standards and quality control procedures in all service

• Managed complete PDI operations, ensuring vehicles met OEM quality and safety
standards before delivery
• Coordinated with sales, service, and logistics teams for timely vehicle readiness and
smooth dispatch
• Identified and resolved mechanical, electrical, and cosmetic defects prior to customer
handover
• Maintained PDI documentation, compliance records, and ensured adherence to audit
and safety standards
• Processed and submited warranty claims with accurate documentation, ensuring with
manufacturer guidelines and company policies.
• Coordinated with service advisors, technicians, and vendors to validate claims and
resolve discrepancies efficiently.
• Monitored claim status, approvals, and reimbursements, reducing delays and improving
turnaround time.
• Maintained detailed warranty records, reports, and data tracking using ERP/CRM
systems.
• Improved claim acceptance rate by ensuring proper documentation, root cause analysis,
and adherence to quality standards.